We are only showing ratings that have a written review.
John Hancock
Silver
I would not recommend this plan to anyone. They keep asking for documents that don't exist or cannot be provided, desptite providing everything that could be provided. Please avoid at all costs. They do not want to honor claims and want to make it as difficult as possible. Stay away. Not worth it.
Aakanksha W. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
John Hancock
Gold
I was pleased with my trip insurance with John Hancock. I submitted a claim for a delayed flight and they handled my claim in an expedited manner and to my satisfaction. I would use them again and recommend to others.
David B. would
recommend this plan to a friend or relative.
1 of
10 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
I appreciated your email saying you received my documents. However, no one contacted me about needing additional information until I made the contact after several weeks. I was then informed about the additional information. The person taking the call was very respectful and polite, but was extremely difficult to understand because of an accent and speed of talking. That was extremely frustrating.
Jeanette N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Best insurance is that which you have but don't need, that was the case here however there was the comfort of mind that it was there if needed.
Laurence S. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Even though we didn't have to use the coverage, it was a comfort to know it was there, We saw other people injured or having to leave our ship and knew that if something happened to one of us, we had it covered. We are planning another trip and will definitely consider John Hancock again for coverage.
DOREEN B. would
recommend this plan to a friend or relative.
John Hancock
Gold
Best deal I have had in a very long time.
Frankie H. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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We are sorry to hear you experienced some delays while filing your claim. In the future, please do not hesitate to contact us InsureMyTrip.com if your claim has either taken longer than acceptable, if you feel you have been wrongly denied, you have experienced missed communication or no communication from the insurance provider. We have Customer Advocates we can assign to your case and assist you with your claim.
Please feel free to contact us if you have any further questions or concerns. We have licensed representatives available 7 days a week who can be reached at 1-800-487-4722.