We are only showing ratings that have a written review.
The trip included a
cruise
tour
John Hancock
Silver
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Silver
It was a relief to know I had a great plan at a reasonable cost. The agent I spoke with was pleasant and very knowledgeable. I plan on using your plan on future travels. Thank you
Patricia A. would
recommend this plan to a friend or relative.
John Hancock
Bronze
My trip was cancelled due to COVID-19 and I lost money on some VRBO places. This company took 3 months to work my claim before denying it. They said COVID-19 wasn't a natural disaster. Worst company ever. Won't ever do business with this insurance company again. Avoid this company. I will file a complaint with the California Department of Insurance.
Dodie K. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Like any other insurance, one never knows how good the coverage is until you need it! Fortunately, I did not require any claims. It seemed to be a good policy for my individual situation. It was comforting knowing I had this policy as a back up.
Robert F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I’ve already referred future travelers.
George B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Agents assisted me a lot when I called and it is VERY MUCH appreciated. I coordinated the Hancock Silver Plan with existing coverage from one of my credit cards. I saved a lot! Thankfully, no claim. Trip was great. Please reward the fine agents who guided me on the phone. Truly professional!
Sheila C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I don't make recommendations of this sort to friends or relatives, regardless of the experience.
Stephen G. would not
recommend this plan to a friend or relative.
John Hancock
Bronze
This plan provided a comfort zone for travel abroad as an older person. No one expects to become ill when traveling, but if that happens you definitely want to feel that you are going to be cared for or returned home when required.
Chrystin P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
My husband was admitted to hospital a day after we landed in London, on second day of our trip . We had already checked in for the next flight. It wasn't easy to find how to infirm you but I did so by email.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
Brenda R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
I was reimbursed promptly for an emergency room visit and treatment in Austria. It is a simple process if you submit the correct documentation.
Keith A. would
recommend this plan to a friend or relative.