Travel Insurance Reviews for HTH Worldwide TravelGap Voyager

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Filed claim
By
on
for a trip to Italy. Italy.
HTH Worldwide TravelGap Voyager
I was on a hiking trip in northern Italy, and fell while descending a peak one morning. When I fell I tore both my quadriceps tendons, needing a rescue helicopter to take me to a hospital. The medical care/copter ride was tremendous in Italy. When I got back to US I filed a claim with this company- it took them almost 9 weeks for them to deny my request for the rescheduled plane ride home, and the fact that I had to travel business class (my legs were in a straight brace, and couldn't bend them. I lost close to $6000 for the rescheduled plane. Avoid this company at all cost! Terrible customer service and terrible coverage
michael f. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for taking the time to share your recent experience with our Global Service Center team. We appreciate your feedback, and I want to apologize for any inconvenience or frustration you may have encountered by this. Upon review, we have identified that there was an error made by the representative that handled your call. Your concerns have been escalated to our management team, and we are taking action to address the issue and provide additional training to the representative involved to ensure they are better equipped to handle similar scenarios moving forward.

    We invite you to submit a claim form for the expenses incurred on your trip. The claim form can be found on your member portal or by calling our customer service team at 888.243.2358, who would be more than happy to assist you.
    Dec 07,2023
By
on
for a trip to Italy. Italy.
HTH Worldwide TravelGap Voyager
Once again I had the comfort of being covered but, it was my good luck I did not have an occasion to test your coverage. Thanks again and I will be contacting you for my next trip.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Italy. Italy.
HTH Worldwide TravelGap Voyager
It gives me a great deal of comfort to know I have the coverage and access to medical assistance personnel. The cost is very reasonable in light of the above comments.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Italy. Italy.
HTH Worldwide TravelGap Voyager
Good news I did not have an opportunity to test you plan. However, it gave me comfort to know it was in place and I knew I would get to visit an english speaking doctor.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Italy. Italy.
HTH Worldwide TravelGap Voyager
Thankfully, I did not need to file a claim, but I was very glad to have the peace of mind provided.
Dianne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Italy. Italy.
The trip included a
tour
HTH Worldwide TravelGap Voyager
The details of what is covered is not clearly stated for the general public.
Donald F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Ryan
    IMT
    Photo
    When looking at your policy online you can click on Full Details and it will show you the entire policy. You can also click on any of the coverages (shown as a blue link) as well and it will open a new window to view that specific coverage in most cases. After purchasing a plan, you will receive your policy documents via email. You can print them out or read them from your computer.
    Jul 13,2011
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