Travel Insurance Reviews for Crum & Forster - Travel Insured International Worldwide Trip Protector

A CLAIM WAS MADE FOR MEDICAL AND TRIP INTERRUPTION COVERAGE.
The claim was paid within 3 months so that was acceptable for a larger claim.
Sadly, the cost of my husband's modest hotel stay WAS NOT covered and excluded for reimbursement. This was a $1500 + loss for us sadly, even tho we had all paid invoices and back up information.
Interestingly, the INSURANCE CO mandated that I remain in Italy for an additional 5 days after discharged from a hospital stay- due to their requirement of medical clearance to fly home. So even tho they DEMANDED we remain in Italy in a hotel - THE hotel charges were NOT REIMBURSED.
This seems "out of sorts" as a family member requires lodging during a travel partner's illness. There lies the reason of my "3" rating, as a whole. It is unfortunate that we pay a significant premium for a travel policy - yet they fail to provide coverage for a "required" charge.

Our luggage for 8 people insured under a policy with Travel Insured was delayed for multiple days in Italy. On day three of wearing the same clothes, we went to a clothing store in Italy and bought the basics to keep us going. The total claim amount for 8 people was less the $400. We submitted the delayed luggage form, the detailed claim form, pictures of the baggage finally arriving, and a credit card receipt from the store in Italy. We proved, without a reasonable doubt, that the claim was legitimate, but the claim was denied because we failed to keep the itemized receipt from the clothing store in Italy. I’m not sure what Travel Insured thinks we bought at “Oviesse Campi Bisenzio” in Florence other than clothing, but apparently the “Integrity” value listed in their corporate values is a bit misleading (“We always do the right thing!”). Just be cautious as when I called ahead of the trip to learn more about the policy, they made the claim process sound so simple and straightforward, but unfortunately it was anything but that. Very disappointing.

Once I finally collected on my claim, I was very satisfied. I was fully covered. The problem was, it took 4 months to finally collect. I filed a claim in July. Telephone wait times were totally unacceptable. Once I was literally on hold for 6 1/2 hours. When I finally talked to someone in August, I was told they were working on claims from April. I called again in Sept. and was again told they were working on claims from April. Finally, before I could call again, I got an email that said my claim had been processed. I received exactly what I expected. In the end, I was very glad I bought the insurance.