We are only showing ratings that have a written review.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Didn't need to file a claim but had piece of mind for a very expensive honeymoon that our trip was covered if we needed it.
Rachel M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I did not need to file a claim under this policy, but I felt the coverage offered would have covered any issues that arose.
Amy D. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
"No news is good news" -- the same goes for "No need to contact my insurance provider is good news!" I never had to actually file a claim or interact with any representative at AXA Assistance USA because my trip went smoothly (hallelujah!). So I'm basing my review on my belief that their policies were reasonably priced and I found one that fit my budget. Plus, having the trip insurance eased some of my concerns about traveling, and it was nice to have to eliminate some worry about an international trip in the times of COVID. I would use AXA Assistance USA again.
Sheila L. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
my entire trip was canceled long before travel. I asked for a refund because of this. They refused, saying that Holland America didn't refund my deposit, using this as an excuse for denying a refund. HA did refund the deposit.
Typical insurance company.
Typical insurance company.
mark e. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
This policy gave me confidence we were covered for anything that went wrong. I'll use it again for sure.
vera s. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, I did not have to use the plan so I am unable to provide a review. While our luggage never made it on the plane on our day of departure, April 21st, we finally received it on April 23rd and all was intact, so no need to file a claim.
I will say thanks for providing assistance when making a decision to purchase the policy.
I will say thanks for providing assistance when making a decision to purchase the policy.
Sandra R. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Total failure by insuremytrip. My mother passed away four days before our trip. I was led to believe by the person I called I have full coverage to change the airline tickets. Since we bought tickets so early, and now having to change a flight from New York to Italy within a week the increased costs were over $4800, but again they said we are covered. So we scheduled my moms funeral promptly an delayed our departure by two days. Heart broken and sad over the loss of my mother we left for our trip at least feeling better believing the almost $5000 would be covered. I made all the proper notifications and filed a claim. They DENIED the claim and sent us a check for $200! They claimed the delay was not covered beyond $200. I appealed it only to be denied again...they said they would have reimbursed all of our money if we canceled, but since we were able to salvage our trip we are out over $4600 in additional costs! They have no heart and could care less about the customer...they promptly took our money but in true insurance company fashion denied our claim. It makes no sense canceling if you can delay....or at least so we thought. I would NOT buy insurance from this company!
John C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
This travel plan was expensive and I have no confidence at all that if needed, AXA would actually help us or pick up expenses. I need to rethink whether I need travel insurance in the future.
William I. would
recommend this plan to a friend or relative.
-
Carol
We thank you for your comments. Policy premiums are based on (1) age of travelers, (2) trip cost, and (3) length of trip. Your premium was only 0.059% of your total trip cost which was actually economically priced when compared to other plans with comparable coverage.
We are also happy to hear that your travels were without incident so that you did not need the services of AXA Assistance USA. However, if you had needed their services, you had access to 24 Hour Worldwide Assist Services which would included but was not limited to:
Medical and Dental Referrals
Critical Care Monitoring
Emergency Medical Evacuation
Medical Repatriation
Return of Mortal Remains
Dispatch of Prescription Medication
along with AXA's "White Glove" Concierge Services.
Once again, thank you for taking the time to reply to our request for your review. In the future, you may wish to call Customer Care at (800) 487-4722 for assistance in quoting and purchasing a plan.Oct 31,2017
AXA Assistance USA
Gold
We have always had a good experience with Insuremytrip, but then thankfully, we have never
had to make a claim and of course, that's when we find out if our insurance is any good.
had to make a claim and of course, that's when we find out if our insurance is any good.
Ellen S. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 20,2017
The AXA Assistance USA Gold plan is a Comprehensive plan which covers a wide range of perils and hazards for Trip Cancellation. Unfortunately, it was determined that the claim did not fall within the scope of Trip Cancellation because you would have had to cancel the trip with your Travel Suppliers to be covered under that benefit.
Please consider calling us in the future prior to purchase so we can review the plan benefits with you and answer any questions you may have about coverage. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.