Travel Insurance Reviews WorldTrips
WorldTrips is a full service organization offering a comprehensive portfolio of short term travel medical insurance products and comprehensive plans, designed to address the insurance needs of travelers worldwide. Below are travel insurance reviews from travelers like you who purchased a WorldTrips plan from InsureMyTrip. Read the WorldTrips reviews to see which plan is right for you. In the State of California, operating as WorldTrips Insurance Services. California Non-Resident Producer License Number: 0G3970
Learn more about WorldTrips.
The trip included a
cruise
tour
WorldTrips
Atlas International
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Jennifer M. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Preferred
Insurance is best when you don't have to use it - it provides peace of mind in the event of an unfortunate occurrence. What I like about insuremytrip is the ability to select and customize plans to suit our needs. For example, having a pet rider is very important to us, and I haven't been able to find that through a TA.
Brian H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
What a horrible claims experience! If you peruse through the reviews you will see that nearly everyone who has actually filed a claim with this company had a poor experience. Their claim submission process is clunky and unforgiving. I uploaded 60+ documents supporting my claim and they came back asking for more (for example, a receipt from a travel supplier showing paid in full by a credit card is not considered proof of payment. They want a copy of your credit card statement). Their turnaround time to respond to each request is 30 business days, so the process drags on very slowly. Ultimately, a random deposit showed up in my bank account for a partial payment, but I've never received any explanation of what was paid and what wasn't. I've repeatedly contacted them through their secure messaging but never get anything back other than an acknowledgement of my message. You can get a live person to answer the phone but they don't know anything about your claim so that's a waste. The last correspondence I got was on June 10, and they still had my claim as "Stage 1 initial review". It is now September 20 and I've heard nothing more from them. It's like a black hole. I guess I should be thankful that they paid me anything. I will never do business with this company again.
Thomas C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Hello. We are sorry to hear that you had a negative experience with us. It looks like you have asked to not be contacted regarding this review. If you happen to change your mind, please email us at [email protected] with your name, policy number, claim number(s) and a reference to this review. We will be happy to look into this further. Thank you.Sep 24,2024
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
Have purchased plans from Insure My Trip several times, but have never had to use one. Unfortunately, had a trip delay this time and the plan did cover what it said it would. Claim submission was easy and received checks in the mail within a few weeks of submitting my claim form.
Christopher B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
I purchased travel insurance through InsureMyTrip (policy was with WorldTrips - Atlas Journey). I highly recommend this policy as you will see in my review below, as we had a medical emergency and successfully filed a claim.
While traveling in Italy in late May of this year (2024), with my wife and two small children (under age 3), my wife fell and fractured her pelvis. We promptly went to a regional Sicilian hospital for diagnosis and treatment, where she was recommended 30 days bed rest with no movement off of her back.
I immediately called the number on the policy, which directed me through On Call International, the "Travel Risk Management & Emergency Assistance Solutions" coordinator contracted by World Trips.
Long story short:
It took ~48 hours for On Call International to:
- obtain medical records,
- review internally and meet with medical team,
- approve emergency medical evacuation with the insurer (World Trips),
- coordinate Air Ambulance (Reva Air),
- coordinate admittance to hospital near our home,
- and fully schedule the return itinerary
About a total of 4 days after initially contacting World Trips, we were on a plane home.
It's worth noting that we had $1,000,000 in "Medical Evacuation & Repatriation" coverage on this policy. If I had to guess, the air ambulance alone was 1/4 of that.
Additionally, they approved all of our trip interruption claims (approx $3,000 of non-refundable hotels, plane tickets, etc.)
The emergency management contractors I worked with in coordinating our repatriation (OnCallInternational, and the air ambulance company Reva Air) were excellent providers and advocated for us. I spent many hours on the phone coordinating everything, and they were always available. The repatriation was complicated by my wife's condition, and the fact that we had an 8 month old baby and 3 year old toddler, were located 3 hours from the airport, and numerous other factors.
World Trips honored the policy and provided us with all of the coverage described in the policy documents. Additionally, they quickly processed our trip interruption claims (that took 4-6 weeks to fully process)
Always buy travel insurance! It's cheap! Let me know if you have any questions.
While traveling in Italy in late May of this year (2024), with my wife and two small children (under age 3), my wife fell and fractured her pelvis. We promptly went to a regional Sicilian hospital for diagnosis and treatment, where she was recommended 30 days bed rest with no movement off of her back.
I immediately called the number on the policy, which directed me through On Call International, the "Travel Risk Management & Emergency Assistance Solutions" coordinator contracted by World Trips.
Long story short:
It took ~48 hours for On Call International to:
- obtain medical records,
- review internally and meet with medical team,
- approve emergency medical evacuation with the insurer (World Trips),
- coordinate Air Ambulance (Reva Air),
- coordinate admittance to hospital near our home,
- and fully schedule the return itinerary
About a total of 4 days after initially contacting World Trips, we were on a plane home.
It's worth noting that we had $1,000,000 in "Medical Evacuation & Repatriation" coverage on this policy. If I had to guess, the air ambulance alone was 1/4 of that.
Additionally, they approved all of our trip interruption claims (approx $3,000 of non-refundable hotels, plane tickets, etc.)
The emergency management contractors I worked with in coordinating our repatriation (OnCallInternational, and the air ambulance company Reva Air) were excellent providers and advocated for us. I spent many hours on the phone coordinating everything, and they were always available. The repatriation was complicated by my wife's condition, and the fact that we had an 8 month old baby and 3 year old toddler, were located 3 hours from the airport, and numerous other factors.
World Trips honored the policy and provided us with all of the coverage described in the policy documents. Additionally, they quickly processed our trip interruption claims (that took 4-6 weeks to fully process)
Always buy travel insurance! It's cheap! Let me know if you have any questions.
Brady N. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Premier
They did not reimburse me properly for my trip cancellation for more than 48 hours by the airline.
Vitaly L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
WorldTrips
Atlas Journey Preferred
Fortunately I did not need to file a claim as all went smoothly on my magical Holiday adventure to Venice, Italy. However, knowing I had coverage if needed gave me a sense of peace and comfort! Grazie!!!
Melinda S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
WorldTrips
Atlas Journey Preferred
I didn't have to file a claim this time but had filed one on another trip few months ago. The entire claim for return airfare and hospital charges was reimbursed in two weeks after filing. WorldTrips Atlas Journey Preferred plan is comprehensive and meets my needs. I will use it in the future.
Lijoy S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
WorldTrips
Atlas International
Glad I didn’t have to use the plan! Thanks
Larry R. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
WorldTrips
Atlas Journey Economy
We bought the Atlas Journey Economy plan never imagining the worst-- a serious accident in small city Sicily resulting in a 5 week hospital stay, transfer by ground and air ambulance, surgery (in a public hospital in Sicily, not recommended!) The company that Atlas uses to facilitate care, OnCall International, did some things well and some things VERY poorly. Their coordination of care depends heavily on the care provider (doctor) being willing to communicate with their medical team, resulting in delays of (what I perceived as) timely and appropriate transfers for medical care, and return home. That being said, they were always available to me by phone, quickly authorized care where covered and appropriate. Their staff on the whole was supportive and helpful.
I recognize our case was quite complicated by the horrible attitude and lack of cooperation by the care providers in Sicily (noted to me by the families of other patients and local people as well, and validated by the doctors in Rome who, despite repeated attempts by OnCall International NEVER provided a detailed care summary to the doctors in Rome who assumed treatment, or to me). I believe that OnCall did try their best, but their "local affiliates" in both Sicily and Rome were less effective than I would have liked in getting things done in a timely manner to get my husband out of Sicily and to Rome.
Otherwise I think the company did an excellent job of getting care for my husband against the backdrop of a really difficult situation.
I am currently in the process of submitting the non-medical (trip interruption) portion of the claim so can't yet comment on the brokers used by the company for that. I will say that the WorldTrips agent was very helpful in pointing me in the right direction regarding contact numbers, forms needed and the like.
I wouldn't hesitate to use this company again-- although given what we have cost them they might not be happy to insure us again!
I recognize our case was quite complicated by the horrible attitude and lack of cooperation by the care providers in Sicily (noted to me by the families of other patients and local people as well, and validated by the doctors in Rome who, despite repeated attempts by OnCall International NEVER provided a detailed care summary to the doctors in Rome who assumed treatment, or to me). I believe that OnCall did try their best, but their "local affiliates" in both Sicily and Rome were less effective than I would have liked in getting things done in a timely manner to get my husband out of Sicily and to Rome.
Otherwise I think the company did an excellent job of getting care for my husband against the backdrop of a really difficult situation.
I am currently in the process of submitting the non-medical (trip interruption) portion of the claim so can't yet comment on the brokers used by the company for that. I will say that the WorldTrips agent was very helpful in pointing me in the right direction regarding contact numbers, forms needed and the like.
I wouldn't hesitate to use this company again-- although given what we have cost them they might not be happy to insure us again!
Nancy C. would
recommend this plan to a friend or relative.