Travelex
Travel Basic
Very happy with my experience with travelex
Roberta G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
My husband and I both had to visit the doctor on board ship because of illness. After we got home I filed a claim with the insurer and in less than two weeks we received a check for the total amount of our services. Thank you so much for the quick turnaround and for the promptness in taking care of our claim. Highly pleased!!
Richard H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Travelex
Travel Basic
Two weeks before my scheduled departure, I fell and broke my elbow, so the trip had to be cancelled. I called Travelex and they emailed me the forms for my doctor to fill out. He did so, I returned them to Travelex, and within a month I received a check in full for my claim amount. It was a pretty open-and-shut case, and it went without a hitch. I am satisfied and grateful for the prompt and smooth handling of my claim.
Imogen H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
As we all know, the primary goal of any insurance company is not to pay any claim. Therefore policy provisions can be configured to exclude issues which companies know may be more likely to occur. In our recent experience we had a delayed flght due to unavailability of a flight crew for on time departure. This delay caused us to miss our connection for a second flight to meet our cruise ship. This was a situation beyond our countrol
Our airline only had that one flight to the departure destination and their offer was to rebook us for a flight the next day, after the ship had left port. With some research we found another airline that could get us there for the second leg of our planned flight itinerary. We got those tickets and were able to make the ship departure on time.
Our travel insurance refused to accept a claim as any flight delay due to to any reason other than airline personnel strike, weather or mechanical problems was excluded. The crew unavailability caused delay was excluded. If the pilot had dropped dead on the jetway and the flight was cancelled, that too would be excluded. If the airport had been closed due to terrorist threat and flights cancelled, that too would have excluded. Insurance companies know this and therefore construct their polices so that only the very less likely issues would be covered. So, will I use this insurance or recommend this company to others. Definetely not.
Our airline only had that one flight to the departure destination and their offer was to rebook us for a flight the next day, after the ship had left port. With some research we found another airline that could get us there for the second leg of our planned flight itinerary. We got those tickets and were able to make the ship departure on time.
Our travel insurance refused to accept a claim as any flight delay due to to any reason other than airline personnel strike, weather or mechanical problems was excluded. The crew unavailability caused delay was excluded. If the pilot had dropped dead on the jetway and the flight was cancelled, that too would be excluded. If the airport had been closed due to terrorist threat and flights cancelled, that too would have excluded. Insurance companies know this and therefore construct their polices so that only the very less likely issues would be covered. So, will I use this insurance or recommend this company to others. Definetely not.
Mitchell J. would not
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
Travelex
Travel Basic
I made two claims, one for medical care after a fall and a second for rebooking fees after missing a flight due to train delays. The documentation process took some back and forth due to a complex situation but all of my claims were paid. I was very happy with Travelex.
Marcia B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
I wish every Co. operated like this one, Very approachable, helpful and made the claiming filing easy. From the initial phone call through the the entire process. Thank you.
Diane S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
We were very impressed with the speed and courtesy extended to us when we had to make a claim. We had to be emergently evacuated from the Himalayas which interrupted our incredible trek. TravelexClaims covered everything we asked for. After this experience, we will use travel insurance always!!!
Lauran G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
We had a medical emergency in Munich, Germany and filed a claim for the physician treatment and medication needed. We were careful to fill out the forms carefully and submitted all the documentation from the physicians office and pharmacy. The claim was paid in the full amount about four weeks after filing. I am very pleased with Travelex Basic Plan and will highly recommend it to my travel companions in the future.
Lynn O. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
After my husbands back injury we still had hopes of making this trip, until the final outcome was surgery. We asked for copies of all medical records as we went through various procedures as we always do. We sent these in with our claim and it was processed within weeks. We were very satisfied with the whole experience and would definitely insure our next trip with them.
Denis B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I have bought travel insurance for many, many trips and have never made a claim. With this purchase I had to make my first claim. I completed about 5 pages of paperwork including having a page completed by my doctor. I received a complete refund within 2 weeks of sending in the paperwork. No hassles. The claims process was really easy and straight forward. I will definitely be purchasing Travelex insurance again.
Lynda A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
We are sorry to hear of your frustration. I have contacted the Claims Administrator on your behalf and have been advised that, to date, the completed claim forms have not been received by our claims department. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process, in order to validate coverage, as it relates to the specific conditions, as listed in the plan purchased.
The protection plan purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The Travel Basic policy you purchased offers 13 different reasons to cancel or interrupt your trip, please see the Description of Coverage for a list of covered reasons on pages 11 & 12. The Description of Coverage that was emailed to you on November 9, 2016 at 9:32am, when the policy was purchased.
In addition, the Claim Administrator has also advised that you were reimbursed by Spirit Airlines for your original airline tickets, but you are seeking reimbursement for the additional airfare. We empathize with your situation, unfortunately, crew rest (or unavailability of a flight crew) is not listed as one of the covered reasons. Having said this, I recommend you email Spirit Airlines for a detailed explanation regarding the reason for the flight delay, Crew Rest. Was the Crew Rest required because of an incoming flight that was delayed due to a weather or mechanical issue?
If this information is incomplete or inaccurate, we require completed claim forms and supporting documentation in order to properly assess the claim and determine liability.
Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.
Kind Regards,
Travelex Insurance Services, Inc.
Administration, Risk and Compliance Project Manager
Please note: All terms, conditions, exclusions and provisions of the plan apply. All benefits will be determined at the time a claim may occur based on the information and documentation submitted.