Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold

Had to cancel the trip due to family illness/death. Claim was paid in 2-3 weeks of submission.

Submitted a claim for medical expenses incurred on a cruise. Received prompt settlement for the amount I requested.

The agency that handled this claim, Seven Corners, was extremely slow in processing. After I filed the claim online, there was no communication from them until I initiated it. Would not purchase a John Hancock travel policy again, there are too many other better choices.

I was contacted and told my paper work had arrived for my claim, however I was not contacted and told my original claim was denied. I called and left message for 3 days in a row and did not receive a call back. I found out my claim was denied only after I asked to talk to a supervisor of the answering department. She was very helpful and gave me the information concerning my claim and advise me on how to resubmit the claim. I did resubmit and the communication was better. I was contacted and there was follow up communication.

There were delays and miscommunication around the plan coverage and documentation requirements. Once straightened out, the plan did just as it said it would, it just took some time.

I had to cancel an expensive expedition to Mongolia as my father in UK was diagnosed with terminal cancer....he actually died during the time I would have been away. My claim was paid promptly and in full without any hassle at all.

The John Hancock plan was fine the problem is with the claim processing by Seven Corners. Very poor handling and service.

I had a urgent medical surgery April 8, 2016 followed by complications requiring a second surgery April 18, 2016 preventing me from traveling on May 23, 2016 to Ireland. My claim was ultimately denied because we had decided to rebook this trip after my second surgery to a time 4 months later to limit costs to John Hancock Insurance as well as ourselves from the policy value of $10,000 down to $840 for rebooking fees. Because we rebooked after we cancelled, John Hancock denied the request for $840 rebooking costs and said they would have paid $10,000 if we didn't rebook. So much for being a responsible traveler trying to do the right thing. I will advise EVERYONE not to use Seven Corners administration which handled the John Hancock plan. If you choose another plan that uses Seven Corners, WATCH OUT!! Most unfair business practice I have ever experienced in my 66 years.

Due to a family member's serious surgery we had to cancel a cruise in Europe for five people. I phoned and got the claim form. About $15 thousand was involved. I sent in about 16 pages of material. My only criticism is that it would have been good for them to send a letter acknowledging receipt of the claim. About three weeks later they phoned and made a reasonable request for some information I had failed to include. A month after that a check arrived for everything we claimed. There were no quibbles about the seriousness of the illness or the details of expenses. A little faster would have been nice, but all in all in was quite a smooth process.

I liked the coverage very much, filing a claim was a bit challenging because of the level of detail wanted. But the claim was paid, and I am basically satisfied. Response could have been more rapid.