Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I filled a claim via your website on Aug 23, 2024. I tried to get a staus via your 800# and the response was that there was no claim . I resent my claim Sept 11th. Both times I emailed, I received an automated response. No check yet. 800# still says no claim.
Roxanne M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your feedback, Roxanne. We were unable to locate an active claim filed against your policy and a dedicated Customer Service Representative will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Sep 16,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunatley, did not need to use the policy this time, but have been very glad to have had it on the occasions when we did.
Frederick K. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thank you for the stellar review. Your confidence in our services is the best compliment we could ask for!Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We purchased trip insurance and fortunately did not require its use. Insurance is for peace of mind and emergencies. The purchase was easy. The policy provided one less thing to worry about.
Samuel Y. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to leave such a positive rating!Sep 03,2024
The trip included a
tour
Generali Global Assistance
Standard
Fortunately it was not needed, but glad to know it was there should the need arise.
Susan S. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Your feedback is valued by our team. Thank you for your review.Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very easy to deal with. Due to pilot strikes I had to fly earlier with two days notice. I needed to change dates of my insurance coverage. They did this time effective and efficiently.
Ailis A. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist!Jul 30,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Like most/all people, I didn’t expect to use it but I heard enough people say I should have trip coverage that I got it. First time ever as this was a BIG trip. I was very much price shopping so, as your plan looked as good as the others (in my cursory review of the policies) I got yours, based primarily on price. I appreciated the email you sent before I left with emergency contact info. That was a nice touch.
Thomas B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Because we went on an international trip that lasted a fortnight, we considered it mandatory to have travel insurance. Fortunately we did not have reason to file a claim, but we did feel more secure during our travels knowing that we had it.
Peter H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Just the right coverage for our family trip to Ireland. At the right price.
James W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Apr 10,2024
The trip included a
tour
Generali Global Assistance
Preferred
I can say how good this plan is, because I did not have to file a claim. By having this plan made me feel comfortable if there was a need.
Sharon W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim for trip interruption, because I contracted Covid during my trip, and had to leave my tour. Generali denied my claim, because I wasn't sick enough to require treatment by a physician or medical facility (they require documentation of such). So I had a trip interruption, but Generali's policy is written in such a way as to deny my claim. Read the entire policy that you are purchasing, and make sure you follow it to the letter, or you will not be properly compensated by Generali.
Jason B. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful