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Filed claim
Travelex Travel Select
While on a family trip to Ireland, one of our kids developed a tooth infection. We called our insurance provider (travelex) to see how we should proceed. Over the course of the next week, while our son saw doctors and even went to a hospital, Travelex called us almost DAILY to check in with us and see if we need anything or needed to fly home early. We did not end up leaving early, but I was so impressed by the care they showed and how easy it was to reach them, I have purchased insurance with them again for our families next 2 trips abroad. Very impressed! Thank you, Travelex!
Kathryn S. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
We have always bought Travelex insurance. They offer a competitive premium and primary not secondary coverage.
We had our first travel claim on our last trip, a Trans Atlantic cruise. They covered the incident and we received claims payment within three weeks. Very satisfied.
William S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
We had a 36 hr delay, needed to get a hotel, meals, transportation, and purchase new tickets in order to meet our cruise. It was a lot of paper work and I kept careful track of every receipt. Travelex took care of the complete claim. So glad I had the insurance!
Barbara S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
We had to cancel the trip due to medical problems. Travelex processed the claim within 2-3 weeks and paid for everything we had claimed, including currency conversion fees. Customer service was contacted twice for simple questions; they were very good to talk to and gave accurate information.
I selected Travelex because of the stellar reviews read on insuremytrip and elsewhere. I believe their price was a bit higher than other companies but given the highly positive reviews about the lack of hassle when filing a claim I decided to give them a go. Am glad that I did. I would definitely use Travelex again.
Jack K. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Travelex was a total waste of money for us. Our airline changed time of connecting flight which we purchased as one reservation and one booking number (not even notifying us). We were told about it when we came to the airport. We missed connecting flight and had to buy airline ticket on different airline at the Bangkok airport to continue our trip. It wasn't out fault at all. It wasn't refunded by Travelex.
Mariusz B. would not recommend this plan to a friend or relative.
4 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the unfortunate circumstances that occurred during your trip and that your claim was denied. The event that interrupts your trip must fall within the scope of the Trip Interruption benefit on the policy in order to be reimbursed for additional transportation expenses.

    We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
    Dec 18,2017
    • Mike
      Photo
      Below is a response from Travelex:
      "We want to thank you for taking the time to put your concerns in writing and we are sorry to hear of your frustration.

      The Travel Select plan you purchased is a Named Peril Policy, meaning the policy outlines the coverage included and if the reason for trip interruption, missed cruise connection, and/or trip delay is not listed, coverage does not apply. The Description of Coverage was emailed to you on October 30, 2017 at 7:57pm, when the policy was purchased.

      If the airline did not provide you with notice that your flight schedule had been changed, or the change made it impossible for you to make the connecting flight, we recommend contacting the airline, by emailing the airline’s claim department, to request reimbursement for the out of pocket expenses you incurred as a result of the change.

      We empathize with your unfortunate situation; however, we trust that you understand that based on the terms and conditions of the protection plan purchased, and the information you presented, the reason for your request for reimbursement is not covered."
      Dec 19,2017
The trip included a
tour
Travelex Travel Select
I was very happy with Travelex. We had to file a claim and I found Travelex' customer service helpful and easy to work with. I have already recommended them to family and friends.
Claude R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
TravelEx fully covered the extra 5 days we had to spend in Spain due to Hurricane Irma and American Airlines continually cancelling our return flight to MIA.
Richard K. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
We had to file a claim for one of our family members due to a serious medical issue. I was prepared for a long and drawn out claims process. Was extremely pleased with the prompt processing of our claim. I am sold on Travelex!
Leslie M. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
Excellent travel insurance! My family was impacted negatively by Hurricane Matthew but the Travelex Travel Select plan covered the unexpected expenses we incurred. I HIGHLY RECOMMEND this travel insurance provider!! We will most definitely be using them again when we travel in the future!
Francesca I. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
I purchased this plan, and am glad I did. I broke my leg in England, and the hospital there could not do the surgery for at least three weeks. So I called Travelex and they did a superb job of getting me back to the USA, where the surgery took place almost as soon as I arrived. Travelex sent a trauma nurse to get me home, arranged for a stretcher flight to take me home, had ambulances waiting in multiple places, had passport and customs officials process me on the plane before I got off, and paid my hospital bills and ambulance bills in England. They also arranged for the US hospital to be expecting me and have me signed in so I could immediately be prepared for surgery. I will never again travel overseas without this insurance. I have told my grown children that if they ever go out of the country that if they do not purchase the insurance that I will purchase it for them. In addition to getting me back to the USA Travelex promptly reimbursed me for things I paid for but could not participate in because of my accident -- because the insurance included trip interruption.
Michael S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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