Travel Insurance Reviews for Travelex Travel Basic

When my trip was forced to be cut short due to the death of my father-in-law, we incurred non refundable hotel costs and airfare change fees. When I contacted Travelex, I was sent a 10 page form to be filled out, including one page which required the patient's doctor who I did not know nor had ever been in contact with. The doctor filled out the form as if it was for my father-in-law making the claim, not me because it was so confusing. Never did file the claim as my charge card covered the issue with no hassle at all. Makes me mad that I ever bought travel insurance since it appeared the insurance company was trying to make it impossible to prove that there was a covered incident.

June 14 I just sent in my claim for medical aboard ship and lost bag when departure between ship and air port. Now I will find out how good they are. The claim I turned in was taken care of in about 8 days after sending in claim VERY satisfied.

First time to file a claim on travel insurance. Had accident with rental car in March. Travelex was great! Just settled claim with rental company. Will use Travelex Ins. again!

After years of purchasing travel insurance, this is the first time I have ever had to file a claim. We tend to take adventure trips to various countries, many of which are third world. I've never been concerned about having to cancel a trip, but rather getting hurt while on the trip. Unfortunately, my wife had an unfortunate accident that required arm surgery several weeks prior to our scheduled departure of a three week cycling trip - completely paid for and not refundable. I contacted Travelex and spoke with a very helpful agent who promptly emailed me the required forms. It took a little work to get everything filled out by the doctors and completed by me, but the requests were reasonable. I submitted the forms and was told it would take one to two weeks for their review. After two weeks I called to find the status of the claim and was told a check had been mailed the previous week. Sure enough, the next day, I received a check from Travelex for the entire amount of the claim. I will certainly be using these guys for any other trips we take.

Disaster struck immediately as our first of three connecting flights was cancelled. Had to purchase a last minute replacement with a different airline at full fare. Filed a claim with Travelex that took a little longer than I expected, but 4 months after filing the claim I received a reimbursement check for the cost of the replacement flight. Travel insurance was worth it.

In past years, the airline could not get us to Ireland due to inclement weather. No problem getting our lodging costs reimbursed. This year, accident In Ireland and the travel insurance covered all expenses. Very happy with Travelex. Good customer service. Thank you very much.

Travelex exceeded our expectations and helped us through the claims process from beginning to end! The claim was also paid immediately.

A friend who had been abroad suggested travel insurance for my Canada trip. At first I thought it would be a waste of money. But after seeing the reasonable price, opted for the Travelex Travel Basic plan. Unfortunately, I had to avail myself of the insurance due to a minor medical issue. Upon my return, I sent Travelex the original medical treatment records and receipts. A few weeks later, I received a check from Travelex fully covering my costs. You can be sure that this is a company that stands behind their plans.

This was my first claim with the many trips I've insured. I was very pleased with the response time and all aspects of my claim. Thank you.

Delta cancelled my return flight home so I had to pay for an extra night and transportation. The policy reimbursed me
with no hassle. Communication during the process could be improved.