My plan clearly stated that it covers additional travel expenses incurred if there is a delay or cancellation but somehow my insurance processor does not acknowledge that when your flight is diverted into an alternate airport 3 hours from my original destination, that same day last minute car rentals are inherently more expensive then what your pre booked car rental into your planned destination airport will be. And the system of not having access to someone is lousy. I have to call them to request a call back. Hard pass on John Hancock policies on my next trip.
Willian K. would
recommend this plan to a friend or relative.
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Note: This review is for an earlier version of the plan.