Travelex
Travel Basic
Fortunately, didn't have occasion to use, so have no way of rating it.
Elmer N. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
Your plan is a rip-off!
Alden K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
It was quick and easy to sign up, and very afordable. I could relax and know that we were covered!
Shannon B. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
It was a very easy process. I was given different plans and chose the one best for my needs
Elizabeth D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
Hard to provide a review when the trip was smooth and I had no reason to file a claim.
PHILLIP W. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Happy I did not have to use the insurance!!
Richard F. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
I highly recommend trip insurance for peace of mind. We have needed to use it in the past and was a life saver.
Gail M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I didn't actually NEED this policy because my cruise (Holland America Westerdam - 2/15-2/29) was cancelled because of China's coronavirus. Money wasted.
Kathleen L. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Glad I didn't need to use the plan, but happy to have peace of mind.
Elizabeth L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
I found dealing with travelex to be agravating.
Robert M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Erin
Thank you for providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We have reviewed the activity that occurred in January with our Customer Solutions Representatives and understand how the experience surrounding your situation could be frustrating. Our goal is to offer the best customer service and protection plans in the industry to better serve our clients in the future.
It is important to remember that insurance is highly regulated. Documentation is an important part of the policy modification process, as it relates to the Travel Select plan you purchased.
Thank you again, and we look forward to insuring your future travels."Apr 30,2020
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will email you directly with an extended date transfer, to reuse your policy towards a future trip.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."