Travel Insurance Reviews for AXA Assistance USA

Unfortunately our trip had to be cancelled due to medical reasons. Provided all necessary paperwork to AXA by registered mail and followed up with phone call to confirm that all documentation required had been received. Their claims department stated that we would hear in approximately 30 days. When that date had passed and we had not heard we called them. At that point AXA informed us that the actual claim form had not been included in the package! There were several phone calls between ourselves and AXA over a period of 2 days, after which we received an e-mail stating our claim had been processed and approved in full. Apart from those final 2 days we received a good response from the company.

I purchase a plan every year for our vacation through insuremytrip, but never leave a review, since you can only rate a company IF something goes wrong. Well, this year it did, and I must say that I was extremely happy with AXA and the service they provided. They contacted me overseas as soon as they found out I was ill, and started the paperwork to arrange direct payment to the hospital where I was. Unfortunately, since it was the weekend, and with the time difference, their approval did not arrive before I left the hospital on a Sunday afternoon, so I had to pay for the charges with my credit card. I filed my claim upon my return, and I did make sure it was complete with copies of all receipts and medical information. I received my payment in full within 2 weeks, well ahead of their 30 day window. I guess I was glad I got a "gold" plan where the plan is the primary payer for medical bills, and not secondary, or I would have had to wait to file a claim with my own insurance company...and they are slower than molasses on a winter's day. Also, some of the AXA reps, such as Victoria, were terrific, and gave excellent service, even while I was stuck in an overseas hospital. All in all, they came through when I needed them, and that is the true measure of any plan to purchase (ALL companies take your premiums with no problems, but will they pay when you have an issue???). I have always purchased through insuremytrip, but now I will also ensure that I always purchase an AXA gold plan, because of the excellent processing of my claim. I recommend them wholeheartedly.

Failed to provide coverage for a verifiable accident and early trip termination.