The trip included a
tour
Generali Global Assistance
Standard
Had a medical emergency while in Italy. Though everything turned out well, my wife and I missed the first 2 days of our 10 day tour. Once home, I opened a claim and submitted the receipts and documents via the Generali online website.The process required a few emails, a telephone call to my claims agent, and submitting a few extra documents, but we were treated well and reimbursed fairly after 7 weeks. All in all, a good experience with this company.
Ronald S. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I took the insurance as I wanted to be safe in case needed. It appeared to a a reasonable plan, comparing to others offered. Happily, no claims were filed. But it is difficult to assess whether or not this company serves its customers' needs well. It would be apparent if a claim had to be filed, but otherwise, how can you really judge.
Denise G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Very helpful staff at "insuremytrip" as regards questions I had.
william d. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your 5 star review. We are pleased that we were able to assist you in comparing and narrowing down your selections to purchasing the Generali Global Assistance Standard plan. Although you had no need to file a claim, the plan was available at a reasonable price while providing the coverage that you requested for your trip.Oct 22,2019
Generali Global Assistance
Standard
We bought the plan as risk management for an oversea's vacation. It gave us the peace of mind we wanted.
Ray M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
hard to answer these questions as we did not have occasion to actually use the coverage
Paula M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Thanks. It provided exactly what I desired.
Sandra R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Three days before we were scheduled to return home from France, our flight was cancelled because Thomas Cook Airlines went bankrupt. (Our tickets originally were through Condor and it was that airline that transferred our flight to Thomas Cook). We eventually did make it home and when I called Generali to ask if the policy I purchased had any provision for trip cancellation due to insolvency, the agent very nicely said "no" and that I should have purchased the premium plus package for that additional coverage. What irritated me was when the agent's parting words were "The next time you book a flight, you should check the airline's financial status to see if there are any problems." I'll be sure to do that.
Michael M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Carol
Thank you for your review. Unfortunately your Generali Standard policy did not offer Financial Default coverage. However, we did forward your comments to Generali who responded as follows:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Our Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or [email protected] if you have additional questions, and we hope you will consider us again for your next trip."Oct 04,2019
The trip included a
cruise
Generali Global Assistance
Standard
Having insurance for a month-long trip to Europe for four, including flights and two cruises, put my mind at ease. Fortunately we didn't need it. Our granddaughter landed in NICU right before our trip, and although I purchased comprehensive coverage, I didn't realize it didn't include "Cancel for any reason." That was my oversight, but our granddaughter was discharged before the trip (and is back to good health) so we didn't have to cancel our plans. Next time I'll be a more savvy shopper.
Moira L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Unfortunately I did have an incident where I had to contact the insurance upon my arrival in Italy. Their response was immediate and made me feel that I had resources available to me. I could not have asked for better service or a more helpful response as well as prompt handling of my claim once received.
Alicia M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
No problems requiring use of the insurance. Obviously, this is the best result; use pf the various insurance options would mean that problems were encountered and such was not the case infra.
M B. would
recommend this plan to a friend or relative.