Travelex
Travel Select
Part of our trip had to be cancelled because there was a ground crew strike at all Italian airports and our flight was cancelled and unable to be rebooked. The airline, hotel and car rental were all okay with refunds, but for our Trip to see the MotoGP races we had to dispute the charge with the credit card company. MotoGp won the dispute and so I claimed on the travel insurance our tickets. I filed a claim through online and after I was finished, it said it would email me the confirmation. I got no confirmation at all. So I have no claim number. About a week ago, I emailed someone with all of my policy information again and asked what is going on with the claim. I got an autoreply and again, no word from anyone. Unfortunately, I don;t have a lot of time to call during business hours and be put on hold. Can someone email me back and tell me what is going on? It said 15 business days, but i it has been well past that initial claim date. [email protected].
Heather B. would
recommend this plan to a friend or relative.
3 of
7 people found this review helpful
The trip included a
tour
Travelex
Travel Select
My brother passed away unexpectedly 8 days before our departure. We submitted everything online. I thought I would get a lot of prying questions, but did not. The insurance payment from Travelex was received 10 days or so after we submitted the death certificate. I was very satisfied.
Richard F. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
Peace of mind having travel insurance from insuremytrip.com makes our cruises so much better.
Joseph L. would
recommend this plan to a friend or relative.
3 of
6 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Outstanding coverage at a fair price. Even though we did not need to use this insurance, we appreciated this company's excellent communication before and after the trip. Having an app on our phone in the event of an unxepected situation offered an extra layer of security.
Deborah S. would
recommend this plan to a friend or relative.
2 of
6 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Expensive for a 12 day trip
steven P. would
recommend this plan to a friend or relative.
2 of
6 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
The value of a plan is truly understood if there is a claim and how the company responds to it. Without needing to use it, its hard to provide a review.
Bharani T. would
recommend this plan to a friend or relative.
2 of
6 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
I had no need to use this insurance policy and it cost me $1468 which is by far the most I have ever paid for a travel insurance policy. Travel in the Antarctic is expensive compared to anywhere else in the world (and it was the 7th continent I have visited, and I've been to lots of remote places) . So one should expect to be obliged to buy a comprehensive travel insurance policy and it will be expensive. I suppose if you can afford a cruise in Antarctica you can afford the buy a very expensive travel insurance policy.
The policy provided me with "peace of mind" which is worth something.
The policy provided me with "peace of mind" which is worth something.
Cherrill S. would
recommend this plan to a friend or relative.
2 of
6 people found this review helpful
Travelex
Travel Select
Long hold times on the phone for emergency line.
Received inaccurate information from phone representative.
Inadequate coverage for our trip delay. Only broke even with the amount we paid for the insurance, leaving us several hundred dollars out of pocket.
Received inaccurate information from phone representative.
Inadequate coverage for our trip delay. Only broke even with the amount we paid for the insurance, leaving us several hundred dollars out of pocket.
Steven R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for posting on InsureMyTrip, your customer experience is very important to us.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations; however, we have escalated your concerns to BHSIC, and we have been advised that your claim is in the que to be processed. To clarify your comment on Travel Delay, you are eligible up to the maximum benefit amount, which is per day and per person.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].Mar 03,2023
Travelex
Travel Select
Fortunately I didn’t have to submit a claim this trip but a couple of years ago I did and Travelex covered the entire cost of my six day hospital stay in Uppsala, Sweden. I’ve already purchased another Travelex Select plan for another upcoming trip to Sweden this summer.
Mark W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
Really easy to obtain the policy even shortly prior to my trip. Thankfully, I did not need to use it. But I felt much better knowing I had the policy to back me up had it been necessary.
Donald B. would
recommend this plan to a friend or relative.
2 of
1 people found this review helpful
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC and have been advised that your claim was received, and the examiner is working their queue in the order in which claims were received. They will contact you once the review has been done.
It is important to remember that insurance is highly regulated, and the policy purchased is a reimbursement policy for documented out of pocket financial losses incurred.
To receive further clarification please contact us at 800-228-9792 and refer to your confirmation number. For claim questions, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].