I didn't need it so I cannot verify the quality of service. I would love to see a review from someone who needed help and how it went.
So far I am happy with what I bought. The staff was great and the pricing fair.
Richard P. would
recommend this plan to a friend or relative.
Well, everything went swimmingly until our flight home on 10/12 was delayed due to Storm Cullum. We were stuck for 3 1/2 days trying to get home. Since our insurance was only booked through 10/12, I tried to get in touch with you and with Medjet to see if it needed to be be extended. I called the emergency number on a Sunday to find out. They said they couldn't help me and to call back on Monday. Fat lot of good that did.
Anne W. would not
recommend this plan to a friend or relative.
Thank you for your comments. Here is your reply to MedJet Assist:
"We appreciate you posting a review so that we can continually improve our processes. In reviewing your call, we see that you contacted our emergency operations center at 12:12am 10/14/18 and had questions on extending your membership due to weather. The operations center coordinator advised that the membership services department could answer those questions or make changes to your existing membership on Monday morning and verified that you did not have an emergency at that time. In attempting to obtain your call back number, either the line was disconnected or you disconnected the call with the operations center coordinator. Due to being disconnected without ​​a call back number, we were unable to follow up."
Ended up upgrading to an annual plan. For a family, cost is reasonable and coverage is great when traveling internationally. Customer service was very friendly and responsive to any questions.
Brian D. would
recommend this plan to a friend or relative.
Glad we did not have to use the policy but we had that good sense of security while we traveled. Thank you for the phone assistance I was most pleased when I was shopping for travel insurance.
Maria A. would
recommend this plan to a friend or relative.
"We appreciate you posting a review so that we can continually improve our processes. In reviewing your call, we see that you contacted our emergency operations center at 12:12am 10/14/18 and had questions on extending your membership due to weather. The operations center coordinator advised that the membership services department could answer those questions or make changes to your existing membership on Monday morning and verified that you did not have an emergency at that time. In attempting to obtain your call back number, either the line was disconnected or you disconnected the call with the operations center coordinator. Due to being disconnected without ​​a call back number, we were unable to follow up."