The trip included a
tour
John Hancock
Bronze
The small print said the claim didn’t cover countries at war. Well, Israel wasn’t at war when I bought the policy. The war started because of a terrorist act which was covered by my policy. I’m very dissaisfied.
Elizabeth S. would not
recommend this plan to a friend or relative.
John Hancock
Bronze
I went to the BBB and it appeared this insurer was good. Signing up was easy. I didn’t need to file a claim.
Aaron E. would
recommend this plan to a friend or relative.
John Hancock
Bronze
It took more than 2 months and several phone calls to receive payment for a very straightforward claim. There are also absurd requirement for redundant documentation (e.g. a copy of a train ticket with the amount paid stated clearly on the ticket was not enough — they also required a copy of my credit card statement).
HAROLD M. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I felt more secure in my first international trip having this coverage. Fortunately, I did not need it but was glad to have it. Just in case!
Susan S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
John Hancock
Bronze
I bought this plan because when I made my airline reservations I wasn't completely sure that I would be able to go, so I bought the "cancel for any reason" coverage. I also found peace of mind knowing that I would have coverage for any health emergencies. It was worth the money I paid.
Cynthia H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Great price! Thank God I had no
Claim!
Claim!
Catherine K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Peace of mind for a reasonable price
RUSSELL W. would
recommend this plan to a friend or relative.
John Hancock
Bronze
If you take nothing else away from this review, please know that you DO NOT want to purchase travel insurance from this particular company. I had a trip planned in Spring 2022 which was canceled by the trip organizer. I ended up getting most of my money back from the organizer, except for my flight + one night hotel stay. Therefore, my insurance claim was only for this smaller portion...the flight + one night hotel. It took over 8 months to get resolved, and it was only because I was persistent. I was told they were backlogged so I was respectful and gave them plenty of time to respond to me (ie, 4-6 weeks at a time). There was no follow-up on their end, I know they just wanted to ignore the claim and hope it goes away. They were so disorganized, asking me for the same documents over and over. I called in twice and my call was "escalated" both times. Escalated is a joke, nothing different happened. I was also asked verbally about the same information that I provided via email numerous times. Finally, I asked them for my money back...that's when they decided to take my claim seriously, I guess. I would NOT recommend this company unless you want to add over 8 months of stress and hassle to your life. Looks elsewhere.
Elizabeth R. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Did not have to use the insurance but glad I had it covering our trip in case we needed it!
Janet P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Fortunately, we completed the trip and did not need to use the insurance. When we scheduled the river cruise in March 2022, this policy seemed to have the best coverage to meet our needs, and a competitive price.
ROBERT G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful