The trip included a
cruise
HTH Worldwide
Trip Protector Preferred
I’m glad I purchased this plan and thrilled I didn’t have to use it!
Susan K. would
recommend this plan to a friend or relative.
The trip included a
cruise
HTH Worldwide
Trip Protector Preferred
Very pleased, especially because the itinerary changed and the policy coverage was able to be updated for the adjustments.
Thomas G. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Preferred
We contacted other organizations about comprehensive trip coverage but they were not knowledgeable about the various plans and unable to answer specific questions. This was not the case with the staff at insure my trip. They definitely knew their products and were able to provide details about coverage and exceptions. I highly recommend them.
Stanley L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
HTH Worldwide
Trip Protector Preferred
I did not need to file a claim under this plan, however, before I left on my scheduled trip, I did reach out, call the plan phone numbers that were provided to file a claim, so that I would know the process if needed. I was transferred multiple times, and when I did reach an agent to discuss claim filing he was extremely vague on what would and would not be covered under various scenarios, as well as how a claim is filed. I left on my trip with a clear understanding that the company would put significant effort into avoiding fulfilling a claim.
There is no service to assist if flights are missed or cancelled as some plans feature. It is up to you to arrange alternative flights and then file a claim for flight delay, trip interruption.
I wish I had purchased from another company with service to assist in arranging alternative flights, transfers if needed, and staff that clearly explain prior to travel what would and would not be covered, and the process for filing a claim.
I would appreciate a refund of the hefty premium I paid considering the customer service I received prior to travel.
There is no service to assist if flights are missed or cancelled as some plans feature. It is up to you to arrange alternative flights and then file a claim for flight delay, trip interruption.
I wish I had purchased from another company with service to assist in arranging alternative flights, transfers if needed, and staff that clearly explain prior to travel what would and would not be covered, and the process for filing a claim.
I would appreciate a refund of the hefty premium I paid considering the customer service I received prior to travel.
Katherine E. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
HTH Worldwide
Trip Protector Preferred
For my policy, would have liked to see an option to increase my auto rental insurance coverage. $35K would only cover sufficiently the smallest of the compacts.
Byung K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
HTH Worldwide
Trip Protector Preferred
We experienced a dental problem, but were unaware that an accident/police report needed to be made and only treatment that took place there would be covered. Previous plans I've had allowed us to complete treatment at home if not an emergency situation.
Luggage was also destroyed and a claim must first be filed with airline. HTH insurance took 48 hours to respond to tell us that so we missed the 24 hour window to do so with the airline, so we couldn't file for the damaged luggage.
Will never purchase this insurance again.
Luggage was also destroyed and a claim must first be filed with airline. HTH insurance took 48 hours to respond to tell us that so we missed the 24 hour window to do so with the airline, so we couldn't file for the damaged luggage.
Will never purchase this insurance again.
Ambrosia M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
HTH Worldwide
Trip Protector Preferred
Great coverage at a great price. I'm glad I didn't need to use it but I had piece of mind that it was there if I needed it.
Richard G. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Preferred
My luggage was delayed (4 days) once I returned and it wasn't covered.
Crystal Gail W. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Thank you for your feedback. Unfortunately reimbursement under Baggage Delay is for the outward journey only:
"BAGGAGE DELAY (Outward Journey Only)
The Company will reimburse You for the expense of necessary personal effects, up to the maximum shown on the Confirmation of Coverage, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than twelve (12) hours, while on a Covered Trip.
You must be a ticketed passenger on a Common Carrier.
Additionally, all claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchases must accompany any claim. "
Please call us at 800-487-4722, if you have any questions or concerns.Oct 11,2019
HTH Worldwide
Trip Protector Preferred
Thankfully I didn't have to file a claim. However, shortly after booking my vacation to Punta Cana, we decided to change our destination for safety reasons. I contacted HTH and they were gracious enough to modify my plan at no additional cost. I was very impressed.
Jerri J. would
recommend this plan to a friend or relative.
The trip included a
tour
HTH Worldwide
Trip Protector Preferred
The plan I selected was very good for the cost & peace of mind traveling abroad. While I did not have to use the insurance, I did use the online access to check out local medical facilities in case I needed one since I had a minor mishap. Fortunately I did not need to use the facility but it was relatively easy to obtain the information & location of local facility covered by the plan.
Janet A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"Thank you for your review!
Our claims department confirmed that in your email concerning the dental injury, you advised that dental treatment was not received while on the trip and that you were planning to seek treatment at home. Unfortunately, any treatment received needs to occur during the trip. Since you did not seek any dental treatment while on the trip, the plan will not consider reimbursement.
Regarding the damaged baggage, we need additional information. We will reach out to you for this so we can consider the damaged baggage claim.Thank you!"