Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thank you
I always get your insurance when I travel.
It completes my responsibility of staying safe and covered outside the country.
I always get your insurance when I travel.
It completes my responsibility of staying safe and covered outside the country.
Debra E. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Thank you for the stellar 5-star review. Your confidence in our services is the best compliment we could ask for!Oct 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I haven't had to put in a claim as of yet. I plan to use this insurance again for a trip next year if the cost is competitive.
Deborah J. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks so much for sharing your experience and choosing to #TravelSmarter.Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Because I didn't need to use any of the benefits, I don't know if I would have a problem if I needed to
make a claim.
make a claim.
Helen F. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
If you chose us in the future, remember that some of your services are available to use even before your trip. Visit generalitravel.com/care-services to learn more.Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I do not understand why hiking is considered a "risky" activity and charge more for coverage because some portion of a trip hiking. Makes no sense.
Ralph D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We are sorry for not meeting your expectations. In the future, rest assured at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use. Just give us a call at 800-348-9505Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.May 02,2024
Generali Global Assistance
Standard
I filed a simple claim for a one night stay in Madrid. Genarli denied the claim with no statement as to why. It now 12/31/23 and they have yet to respond to my appeal. Furthermore, there is no human being to speak with. DON’T use them for travel insurance.
Mark P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
Thank you for your feedback, Mark. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes Travel Delay coverage, documentation of the delay is required to consider coverage. One of our dedicated claim team members reached out to you today to explain the claim determination. If you have any additional questions or concerns, please reach out to us at the phone or email above.
Jan 08,2024
Generali Global Assistance
Standard
Waste of money, I won’t buy it again.
Wendy W. would not
recommend this plan to a friend or relative.
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Angie
We value your feedback, Wendy. We apologize for not meeting your expectations. If we can offer any additional assistance, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.
Nov 28,2023
The trip included a
tour
Generali Global Assistance
Standard
Your cost is very high along with most companies that offer travel insurance. You're getting rich off those of us that feel we must get trave insurance with all the airline issues in the world. Glad I didn't have a problem. My friend did and says it's a pain putting together all the receipts, etc. to file a claim.
Kathleen L. would
recommend this plan to a friend or relative.
-
Angie
Hello Kathleen, and thank you for your feedback. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We’re sorry to hear about your friend’s claim experience. If they need any assistance, please have them call us at 800-348-9505 or via email at [email protected].
Sep 22,2023
The trip included a
tour
Generali Global Assistance
Preferred
Having this insurance coverage for our recent trip gave me peace of mind. Thankfully, I didn't need to file any claim.
Rosalind S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately we did not have to use the plan. I would certainly do it again.
Charles R. would
recommend this plan to a friend or relative.