We are only showing ratings that have a written review.
John Hancock
Bronze
I needed to be assigned to someone and never was. None of my communications were ever acknowledged. The instructions given were very unclear and I ended up creating three claims when I was trying to change the original. I re-entered my information so many times. It was very frustrating. I had no faith that I would get my money back, but it did finally arrive.
Carol G. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Fortunately did not have to use it, but gave me peace of mind
Marilyn G. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I didn't need to file a claim so it's hard to know if your plan is satisfactory.
Kathleen G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Terrific customer service
Abbie-Stuart F. would
recommend this plan to a friend or relative.
John Hancock
Gold
I thank God I didn’t have to use this.
Maria Jennifer C. would
recommend this plan to a friend or relative.
John Hancock
Bronze
My bag was delayed for one day and I have to go back to the airport to pick up my bags he following day. The provider in Lisbon cannot deliver my bags to the apartment we are staying so I have to go back to the airport to get my bag the following day. I submitted a claim for the taxi fare with the receipt and my claim for the taxi fare was denied because they said the policy i bought does not cover taxi fare. It covers delivery charge. But they cannot deliver it so I asked them if they can consider the taxi fare as the delivery charge and all they say is they do not cover taxi fare. But if the carrier deliver the bags using the taxi and charges me the taxi fare as a delivery charge then they will pay. Tell me if you are reasonable.
Maria R. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Gold
We had to cancel our trip due to a death in the family. The first thing the claims agent said was, "I'm so sorry for your loss." That kind of consideration counts for a lot!
The claim was handled efficiently and promptly. We got a refund check within two weeks.
The claim was handled efficiently and promptly. We got a refund check within two weeks.
Catha L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Gold
Fortunately, I did not need to make a claim...all went well...except for the jet lag...not over that yet...
Kathleen Frances S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
I did not have to use it.
Leslie K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Being a very healthy person I may not have needed to purchase this plan.
Susan A. would
recommend this plan to a friend or relative.
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In response to your comments, we did make a complete review of your policy to determine if there was any coverage available under Baggage Delay / Baggage Delivery. Your John Hancock Bronze plan states that:
"BAGGAGE DELAY / BAGGAGE DELIVERY
We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the
Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.
You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects
must accompany any claim."
Since the policy clearly limits reimbursement "...to deliver Your Checked Baggage to Your Destination...", there would be no payment for the taxi.
Please call Customer Care at (800) 487-4722 if you need assistance in the future to quote and select a policy. We are available weekdays from 7:00 AM to midnight and weekends 9:00 AM to 9:00 PM ET.