I followed your instructions when we got sick while traveling. I called your 24/7 phone number NINE TIMES, and there was no answer. I emailed you, desperate for assistance in being seen by a doctor/getting medical attention in the area. It took you SIX DAYS TO RESPOND TO MY EMAIL asking for help. We had already left the country we were in, and spent 7 hours in an emergency room in a foreign country. You are non-responsive. I want a refund. We paid for nothing. Your service is total garbage. You should seriously consider refunding my $250. It was a complete waste of money. Our ER bill was less than our deductible, so we could not even file a claim. Your policy is a joke of a product. It's ridiculous.
Anita I. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review! Emails are reviewed in the order in which they are received, I apologize for any inconvenience that our response time may have caused you. While working with providers GeoBlue has already contracted with can make the process of getting care even easier, customers are not limited to using Providers within our network. One of the perks of GeoBlue is that you can choose when and where to receive care. To access all important information and our online provider search all in one easy to find spot, we recommend you download our GeoBlue member app on your device’s app store.
I invite you to submit a claim for the expenses incurred during your trip using the claim form our customer service team provided to you via email. Your completed claim form and receipts can be submitted by emailing [email protected].
There’s nothing better than having peace of mind as you travel abroad. I’m so glad I took out this insurance even though I didn’t need it it gave me peace.
Najoi K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Unfortunately, our trip was cancelled just hours before departure due to a family emergency. We called GeoBlue to cancel our travel health insurance policy and they were professional, helpful, prompt and very accommodating. Although we did not present a medical claim to them, if how they treated us in cancelling our policy and refunding us immediately, I would not hesitate using and/or recommending GeoBlue for future travel.
Frank C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I invite you to submit a claim for the expenses incurred during your trip using the claim form our customer service team provided to you via email. Your completed claim form and receipts can be submitted by emailing [email protected].