Travel Insurance Reviews for Generali Global Assistance Standard

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Filed claim
By
on
for a trip to Portugal. Portugal.
The trip included a
cruise
tour
Generali Global Assistance Standard
Thank you
I always get your insurance when I travel.
It completes my responsibility of staying safe and covered outside the country.
Debra E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the stellar 5-star review. Your confidence in our services is the best compliment we could ask for!
    Oct 23,2024
By
on
for a trip to Portugal. Portugal.
The trip included a
cruise
tour
Generali Global Assistance Standard
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
    May 02,2024
By
on
for a trip to Portugal. Portugal.
Generali Global Assistance Standard
I filed a simple claim for a one night stay in Madrid. Genarli denied the claim with no statement as to why. It now 12/31/23 and they have yet to respond to my appeal. Furthermore, there is no human being to speak with. DON’T use them for travel insurance.
Mark P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Mark. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes Travel Delay coverage, documentation of the delay is required to consider coverage. One of our dedicated claim team members reached out to you today to explain the claim determination. If you have any additional questions or concerns, please reach out to us at the phone or email above.

    Jan 08,2024
By
on
for a trip to Portugal. Portugal.
Generali Global Assistance Standard
Waste of money, I won’t buy it again.
Wendy W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We value your feedback, Wendy. We apologize for not meeting your expectations. If we can offer any additional assistance, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.

    Nov 28,2023
By
on
for a trip to Portugal. Portugal.
The trip included a
tour
Generali Global Assistance Standard
Your cost is very high along with most companies that offer travel insurance. You're getting rich off those of us that feel we must get trave insurance with all the airline issues in the world. Glad I didn't have a problem. My friend did and says it's a pain putting together all the receipts, etc. to file a claim.
Kathleen L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Kathleen, and thank you for your feedback. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We’re sorry to hear about your friend’s claim experience. If they need any assistance, please have them call us at 800-348-9505 or via email at [email protected].

    Sep 22,2023
By
on
for a trip to Portugal. Portugal.
The trip included a
tour
Generali Global Assistance Standard
Purchasing the plan was simple enough and price was comparable. I did not need to file a claim, therefore, it’s not possible to rate the plan. In my view, how the well the plan rates is in the claims process
Barbara N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Portugal. Portugal.
The trip included a
tour
Generali Global Assistance Standard
Did not need to use but plan provides good value for the coverage provided.
Jeffrey L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Portugal. Portugal.
Generali Global Assistance Standard
Fortunately we did not experience delays or medical emergencies.
Victor A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Portugal. Portugal.
Generali Global Assistance Standard
good first experience
Patricia B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Portugal. Portugal.
Generali Global Assistance Standard
We did call customer service from the Azores since the airline told us they were on strike and we should reschedule our departure home. We were given the information we needed to make a decision on how we would proceed. As it turned out, our flight was delayed but not cancelled.
Timothy K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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