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The trip included a
cruise
tour
WorldTrips
Atlas International
Awful company. Totally a scam.
So, I submitted a claim over a month ago. They started the review of my claim 1 week ago, and then today, they rejected it. Reason given - unable to confirm the charges. ??? What?
They reviewed my claim in one week? Nobody contacted me ever? Not even any notification of anything? They couldn't confirm what? I got the receipts of everything, why nobody contacted me? It's absolutely ridiculous.
I've never dealt with a worse insurance company in my life.
Stay away from these scammers.
Not to even mention their awful website, FIX IT. Nothing works there.
So, I submitted a claim over a month ago. They started the review of my claim 1 week ago, and then today, they rejected it. Reason given - unable to confirm the charges. ??? What?
They reviewed my claim in one week? Nobody contacted me ever? Not even any notification of anything? They couldn't confirm what? I got the receipts of everything, why nobody contacted me? It's absolutely ridiculous.
I've never dealt with a worse insurance company in my life.
Stay away from these scammers.
Not to even mention their awful website, FIX IT. Nothing works there.
Steve P. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Angie
we are sorry for your experience. Should you have additional documentation to support your claims we are happy to review your file and are discuss personally should you wish to be contacted. Safe travelsFeb 12,2024
WorldTrips
Atlas International
What an awful company. They got zero customer service, and I don't think they care at all.
Their attitude is just whatever.
So, I've got a claim back in October. I submitted it to them in early November.
2 months later, I hear nothing from them. I had to login myself to their messy website.
There's zero communication from them. Zero.
So I logged, in, went to the claims section, and there's t he PDF with the claim outcome PDF.
I click on it. and what does it say? Denied! I had minor medical expenses under 900 USD.
In their reason for denying the claim says, " We could not contact the hospital to confirm the expenses." Are you kidding me? I'm sure they called the hospital once, and that's all, denied the claim.
By the way in two months, nobody contacted me, not even an email, or even a notice of anything.
It's absolutely ridiculous.
Stay away from this fraudulent company!
Their attitude is just whatever.
So, I've got a claim back in October. I submitted it to them in early November.
2 months later, I hear nothing from them. I had to login myself to their messy website.
There's zero communication from them. Zero.
So I logged, in, went to the claims section, and there's t he PDF with the claim outcome PDF.
I click on it. and what does it say? Denied! I had minor medical expenses under 900 USD.
In their reason for denying the claim says, " We could not contact the hospital to confirm the expenses." Are you kidding me? I'm sure they called the hospital once, and that's all, denied the claim.
By the way in two months, nobody contacted me, not even an email, or even a notice of anything.
It's absolutely ridiculous.
Stay away from this fraudulent company!
Dita G. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
Thank you for your feedback, we are so sorry to hear about your negative experience. We are reviewing your file and would be happy to discuss further if you would like the be contacted. We appreciate the opportunity for improvement. Safe travels.
Dec 22,2023
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