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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United Kingdom rated Generali Global Assistance
4.60 out of 5
837
ratings and reviews
98%
recommended
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Cruise
Filed claim
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
Great coverage, no need to file a claim but watch for traffic while in GB.
James C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
Purchasing travel insurance gives peace of mind if any issue arise during your holiday. We did file a claim in December 2023 when our flight to Europe was delayed due to snow. The claim was handled with care and reimbursement was made quickly and efficiently.
Kevin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
    Oct 23,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
Cannot comment on the coverage because we did not have to use it. Happy about that. But, the cost and the company's rating were the reason I picked them. So much better than the insurance offered through my travel agent.
John Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for choosing Generali Global Assistance! We know you have options when it comes to travel insurance, but are pleased you chose a travel protection plan with us.
    Oct 01,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Yes, good customer service although some representatives don't explain the details but the last representative was the best representative that explained detail coverage who helped me last- dated 09/05/2024 for my trip on 09/08/2024. Very thankful for your accessibility, plan coverage and quoted price. Thank you.
Evangeline A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
    Sep 25,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Did not have to file any claims, so there isn't any relevant feedback.
Neal S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're thrilled your trip was a success! The next time you choose Generali Global Assistance for your trip protection, we have concierge services included in your Plan that you can use even before your trip! To learn more, please visit: generalitravel.com/care-services
    Sep 25,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
I purchased the coverage, but thank God we did not need to file a claim.
Comforting knowing we had it available if needed!!
Judy Victoria C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Seeing that 5-star rating has truly made our day! We're so grateful for your support.
    Sep 25,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
We had a hiccup during planning that resulted in a date change. That was easily resolved. We then feared another issue as flights were delayed and the possibility existed for dominoes to fall. We were relieved to know we had the coverage. One of the passengers on our trip had a health scare that required departure from the group. That solidified for us the value of having the insurance. Thank you.
Mary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and meet your expectations.
    Sep 12,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
I called for emergency assistance (24001140094) on August 5th at 10pm as a group of us were left standing at the JFK AA gate and missed our 5:30pm flight. We were put on standby for 11pm after waiting at AA customer service for 3 hours. Never made the 11pm flight. AA gave no vouchers. I was sent hotel info from Generali. Later Generali sent me a strange (24001140094) invoice for a Train to somewhere???
As I sent a note to Generali on August 9th, I could not provide receipts for what was planned by another couple. I keep getting canned notes back to send receipts. I guess there are no workarounds or a person to help with my situation.
Joseph B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We value your feedback. We are sorry to hear about your poor service. If you would like to share more about your experience, please email our Customer Experience Department @ [email protected] with your claim ID and name of the claimants. We look forward to hearing from you.
    Sep 12,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Excellent Thank you
Janet L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We strive to exceed customer satisfaction!
    Sep 03,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Generali was wonderful. I fell and fractured my pelvis on the first day of my trip. They were quick to respond to my call for help and when I was released from the hospital they made all the arrangements to get me home. The arrangements were from the hospital to and through the airports and from my final airport to my home. I would definitely use them again and highly recommend them to others. They even covered the expenses of my traveling companion to help see me home.
Leah D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate your feedback! Our travel assistance line is available 24/7/365, to provide emergency assistance to our travelers, and we are pleased to hear that they met your expectations.
    Sep 03,2024
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