Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
I had an accident and was unable to travel. Travel Insured International representatives were courteous, helpful, and expedient with my claim. From the time all documentation was received, until the company issued a direct deposit from my claim, the process was very, very professional and speedy. I am planning to travel again in the spring and will definitely insure my trip with Travel Insured International.
Stephen S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
I wanted the comfort of knowing that we had insurance for any health care needs while away from the USA. The cost and coverage was what we needed. I am glad we did not need to file a claim.
Rebecca E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
We filed a claim. Our questions were answered promptly. The full amount of the claim was paid. Excellent service.
Joel C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
We had to cancel our cruise because I was having back issues, requiring back surgery. We bought the plan in time for the preexisting condition waiver to be in effect. I filed the claim on August 8, 2024 and finally received payment on October 18, 2024. We are pleased that they paid the claim, but they did not pay promptly. I'm just happy they paid, finally!
Donna A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Most reviews are just people saying they felt secure knowing they had insurance, but never actually filed a claim so that’s not really a legitimate review in my opinion because you don’t have the experience of what happens when the company is held to fulfill its responsibility. I did file a claim so I can report on this with certainty. Overall, I was satisfied with the result. My only complaint is that they drug their feet quite a bit on processing the claim. After submitting the documents, including all of the receipts for everything, I didn’t hear from them for over a week. I emailed them and they said that it takes time to process the receipts. Then they said they needed me to submit more documentation including emails from hotels and my credit card statement showing the purchases, even though I had submitted receipts with my name and last four digits of my credit card number on them. I don’t know why they needed two different proof of purchases for the same purchases, especially since the cash purchases didn’t require anything other than a receipt. Seemed like a delay tactic or a beaurocratic move. After I went through the trouble of printing out my credit card statement and emails and scanning and uploading them. I didn’t hear back for over a week again so I finally had to contact them and ask what’s going on. They said to allow up to 15 business days (3 weeks) to review. This was a cut and dry claim due to the global IT outage. It should not have take so long to resolve in my opinion. They ended up approving everything except for the hotel stay that I missed due to the outage. They said that only travel expenses booked before I had left for my trip were covered and anything booked while on the trip was not and since I booked this hotel while on the trip it wasn’t covered. Seems sus to me but I accepted what they offered. They paid by check through the mail and cannot do payment with technology from this century such as PayPal or direct deposit. All told, I began the claim in August and was paid out in October. Due to the snails pace processing time, bureaucratic red tape and that I had to follow up with them just to get any information. I probably would not use this company again.
Timothy G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
love having the confidence of coverage just in case things go wrong
excellent customer service
thank you
excellent customer service
thank you
Kathy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
We didn't need to use it so have no reflections on the quality or claims process. It is just essential to your peace of mind to know if something does happen, you are covered. Easy to by what we wanted. very clear policy. The only drawback is typical of insurance, a mile of paperwork they send you.
Joan S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Didn’t need to file a claim, but comforting to know I had coverage if necessary.
Bonny M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
We did not use the insurance
Stuart S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Bought it, covering 5 adults ages 26-72. Not worried about trip costs, just about medical and possible evacuation costs for a vigorous 10 day hiking trip in the UK. No one had so much as a sniffle or bump on the knee, so never had to use the coverage.
This seemed the best price for what we wanted, but prices in the industry have gone up from prior trips.
This seemed the best price for what we wanted, but prices in the industry have gone up from prior trips.
Will S. would
recommend this plan to a friend or relative.