We are only showing ratings that have a written review.
The trip included a
cruise
tour
Travelex
Flight Insure Plus
No problems, no claims; therefore difficult to assess the insurance. The price and coverage were reasonable.
Kenneth W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Hard to review something you didn’t use🤷♂️
Gregory J. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
The value of a plan is truly understood if there is a claim and how the company responds to it. Without needing to use it, its hard to provide a review.
Bharani T. would
recommend this plan to a friend or relative.
2 of
6 people found this review helpful
Travelex
Travel Select
Poor policy wording, and incredibly patronising and disrespectful assessor who I communicated with via phone call.
Some empathy and respect towards customers wouldn't go amiss.
Some empathy and respect towards customers wouldn't go amiss.
Kate T. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
Travelex
Travel Select
I didn't file a claim so I have no idea how easy it would be to do so and get reimbursement.
PATRICIA D. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I like to compare various quotes from several companies. Easy to use site with great prices.
Renee O. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Did not file a claim so difficult to know if the plan covered everything I expected; bought the plan just in case as i truly believe no one should travel without some sort of insurance plan.
Rose G. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Fortunately, I did not have to use the insurance, but I like to know it will be available if needed. One never knows.
Misty S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
Fortunately, we did not need to use but it was reassuring to know we had coverage: especially after seeing 3 emergency evacuations on our cruise.
Jennifer H. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Because I took out this plan close to the departure date the majority of the claim was not paid out. My trip was cancelled because the airline went into administration the day before I was due to fly. The policy 'small print' meant my flight was never covered on this policy yet the coverage was accepted by Travelex when it was applied for. The system for signing on clients at Travelex needs to be improved and a policy should be declined if full coverage is clearly not stated at sign-up. Whilst I understand that all policies have restrictions and limitations, in this particular case I was left feeling that the old clichés about insurance companies certainly apply to this company : 'if there is somewhere in a policy that allows the insurance company to wriggle out of paying 100% of a claim then they will use that loophole'. Shame on Travelex. I chose this company because of their good reviews and I took out this policy in the belief that trip cancellation would be covered 100% - I was wrong. Will never use this insurance company again as it let me down just when I needed them.
ALAN B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback, we have sent it along to Travelex and they have replied with the following:
"Thank you for taking the time to post on InsureMyTrip.
We appreciate you bringing your claim experience to our attention, as we strive to provide exemplary customer service to all of our travelers.
We have contacted the Claim Administrator, on your behalf, and after a thorough review of your claim documents, we are happy to advise that an additional payment has been processed. The Claim Administrator has left you a voice mail regarding your claim.
If you have any questions, please contact the Claim Administrator at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST."Oct 18,2019-
BarryM
Thank you
I can confirm that the claim adjuster did contact me and that an additional payment has been made.
This matter is now closed to my satisfaction and I would now reconsider using Travelex for my future travel insurance needs.Oct 18,2019
-
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We have reached out to our Claim Administrator, Berkshire Hathaway Specialty Insurance Company (BHSIC), regarding your call with the assessor/claim adjudicator. BHSIC would like to thank you for the feedback and has discussed the situation with the claim adjudicator.
If you have further questions regarding your claim, please contact the Claim Administrator at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected].
Sincerely,
Travelex Insurance Services"