We are only showing ratings that have a written review.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Had a cruise leaving from Lisbon in September 2024. The cruise line needed to change the departure to Malaga, Spain several weeks before the cruise due to a strike. I filed a claim for the increased cost to change my flight (itinerary change) at the last minute, but the change was "before the start date of the insurance", so it was not covered. It is a loophole in the insurance coverage for itinerary change, as it would not cover travel cost change regardless of the start date - it was only for costs associated with activities (tours).
Marc S. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Nov 06,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I am a reasonably intelligent human being. I was under the very distinct impression that while I was in London, if I became sick that I could see one of your providers. It was the main reason I purchased the plan.
I became ill.
I was wrong about this plan. I was required to find my own doctor and pay any doctor or hospital bills myself. Then later, make a claim for reimbursement.
I became ill.
I was wrong about this plan. I was required to find my own doctor and pay any doctor or hospital bills myself. Then later, make a claim for reimbursement.
Theodore G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
Oct 23,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Didn’t need any services
Wendy G. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
This insurance is the only insurance that covers sick pets or pets that pass away while on trip. It’s why I bought it.
Shortly before my trip (10 days) my dog was diagnosed with congestive heart failure. It was sudden and certainly not preexisting. Anyway I called because I seriously considered cancelling my trip. The agent was supportive and confirmed the insurance does cover this exact thing and I could wait until a day or two before to cancel if I chose to see how she was doing.
We ended up going on our trip but it was a huge relief knowing if anything happened we could file a claim. We love our animals very much.
Shortly before my trip (10 days) my dog was diagnosed with congestive heart failure. It was sudden and certainly not preexisting. Anyway I called because I seriously considered cancelling my trip. The agent was supportive and confirmed the insurance does cover this exact thing and I could wait until a day or two before to cancel if I chose to see how she was doing.
We ended up going on our trip but it was a huge relief knowing if anything happened we could file a claim. We love our animals very much.
Sarah Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Although the coverage was very good and I felt good about that part, the claim process was majorly frustrating. Too much to go into here. Even though the claims department says they will contact you ( either email or phone) they never do. If you contact customer service by phone they cannot tell you anything about your claim, only general information and that is not always the same information even though you are asking the same question.
My suggestion is, if you have or think you have a claim open up one immediately for your full amount in question then collect back-up info within the required timeframe. And then send in.
Be sure to open an account with them, because it is the only way to track your claim. You will never and I mean NEVER be contacted by them!
My suggestion is, if you have or think you have a claim open up one immediately for your full amount in question then collect back-up info within the required timeframe. And then send in.
Be sure to open an account with them, because it is the only way to track your claim. You will never and I mean NEVER be contacted by them!
Carolyn F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured Travel SE
I had to cancel my trip do to health reasons. I contacted the plan to find out what they needed to get my money back from the flight. they told me I had 30 days after the flight to apply for the ins. It turned out that Delta gave me ecredit on my flight that I have to book by Nov. When I called them again they said I could have extended the ins before the flight but I was too late to do it. I wish someone had advised me before it was to late to do it.
Ann F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured Travel SE
I would never travel without insurance because I am aware of how many things can go wrong on a trip. However, I am not happy about the price and I'm not happy about the limitations. For example, I was due to travel to Israel from Cyprus on October 9 last year. Because of the terrorist attack, I had to change all of my plans and incurred about a thousand dollars in expenses. When I sought reimbursement, I was told that trip interruptions caused by terrorist acts are only covered if they occur within 35 miles of an insured's location at the time. Always read the fine print. Insurance companies will limit their liability in anyway they can.
Janet O. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I had great peace of mind knowing that I had this policy.
Randolph B. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I did not have to make a claim of any kind, so I do not have any claim/coverage experience.
William S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Complete waste of money because I didn't have to use it!
I liked the policy terms, the coverage and the price was fair compared to others. It gave us peace of mind on our trip which is well worth the money
I liked the policy terms, the coverage and the price was fair compared to others. It gave us peace of mind on our trip which is well worth the money
Martin R. would
recommend this plan to a friend or relative.