I'm glad we have never had to file a claim. The price was good, so we purchased the product. Glad to see you are following up, keep up the good work. We'll be purchasing your policy again next year.
Carmie D. would
recommend this plan to a friend or relative.
Well, everything went swimmingly until our flight home on 10/12 was delayed due to Storm Cullum. We were stuck for 3 1/2 days trying to get home. Since our insurance was only booked through 10/12, I tried to get in touch with you and with Medjet to see if it needed to be be extended. I called the emergency number on a Sunday to find out. They said they couldn't help me and to call back on Monday. Fat lot of good that did.
Anne W. would not
recommend this plan to a friend or relative.
Thank you for your comments. Here is your reply to MedJet Assist:
"We appreciate you posting a review so that we can continually improve our processes. In reviewing your call, we see that you contacted our emergency operations center at 12:12am 10/14/18 and had questions on extending your membership due to weather. The operations center coordinator advised that the membership services department could answer those questions or make changes to your existing membership on Monday morning and verified that you did not have an emergency at that time. In attempting to obtain your call back number, either the line was disconnected or you disconnected the call with the operations center coordinator. Due to being disconnected without ​​a call back number, we were unable to follow up."
What we wanted, and got, was expatriation....just in case.
Trip cancellation, interruption, etc, does not seem to be an issue these days, so we were quite content with our plan, for the peace-of-mind. And we were also delighted to not need it!
Bernard H. would
recommend this plan to a friend or relative.
5 of
9 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
"We appreciate you posting a review so that we can continually improve our processes. In reviewing your call, we see that you contacted our emergency operations center at 12:12am 10/14/18 and had questions on extending your membership due to weather. The operations center coordinator advised that the membership services department could answer those questions or make changes to your existing membership on Monday morning and verified that you did not have an emergency at that time. In attempting to obtain your call back number, either the line was disconnected or you disconnected the call with the operations center coordinator. Due to being disconnected without ​​a call back number, we were unable to follow up."