Travel Insurance Reviews for Travelex Travel Select

Poor policy wording, and incredibly patronising and disrespectful assessor who I communicated with via phone call.

Some empathy and respect towards customers wouldn't go amiss.

Because I took out this plan close to the departure date the majority of the claim was not paid out. My trip was cancelled because the airline went into administration the day before I was due to fly. The policy 'small print' meant my flight was never covered on this policy yet the coverage was accepted by Travelex when it was applied for. The system for signing on clients at Travelex needs to be improved and a policy should be declined if full coverage is clearly not stated at sign-up. Whilst I understand that all policies have restrictions and limitations, in this particular case I was left feeling that the old clichés about insurance companies certainly apply to this company : 'if there is somewhere in a policy that allows the insurance company to wriggle out of paying 100% of a claim then they will use that loophole'. Shame on Travelex. I chose this company because of their good reviews and I took out this policy in the belief that trip cancellation would be covered 100% - I was wrong. Will never use this insurance company again as it let me down just when I needed them.

Our return flight from our Scotland coach tour was cancelled due to weather, and the airline couldn't fly us out until the next morning. We stayed in a hotel, and I submitted that cost plus a small amount for food for that evening. Although we had to submit a lot more documents than I thought was necessary for this small claim (compared to the cost of the policy), we did receive a check for these expenses within 3 weeks of submitting the claim. My advice is to save all your travel documentation including boarding passes for all flights. Also, if a flight is cancelled be sure to request documentation from the airline.