Travel Insurance Reviews for Crum & Forster - Travel Insured International Worldwide Trip Protector

We had to cancel our long-anticipated trip due my wife's poor health, so we filed a claim. Review of the claim took two full months, during which I received multiple requests for the same documents I had already sent, because the people processing these don't bother reading them carefully. Despite a clear record of when and why my wife received care for her condition, our medical claim was rejected. Fortunately we'd paid extra for "cancel for any reason" coverage, and that was applied, otherwise we would have lost everything. So the ONLY aspect of this insurance that's worth a penny is CFAR; the rest is a waste of money (and time).

When we were stuck in JFK airport I tried calling the insured. I ended up being transferred 3 times and then one time they said, we will call back. NO CALL BACK. So we ended up staying at a more expensive hotel within walking distance in lieu of staying at a cheaper hotel and then cab rides back and forth back to the airport the next morning. No difference in repayment for claim. We were exhausted from our international flight arrival and our connecting flight home was cancelled. When we finally found food, we forgot to get a receipt. They would not cover this claim because it was on our credit card statement BUT NOT a receipt that they required. I am very unhappy with C&F Travel Insurance. I will NOT EVER RECOMMEND OR USE THEM based on this poor customer service.

Update: I would give this company MINUS 5 stars if I could. Horrible service and I never got paid until I filed a claim with the state insurance commission. And then they shortchanged me by $600 and have so far been unable to provide me documentation showing why. Do not use them. Original: I filed a claim that I'd already been told was good and I've been waiting months and months! to hear anything. No one EVER answers their claims phone number. I sent FIVE emails asking what was up, and finally just got a form email back saying they're still processing it. This is completely different from any other trip insurance claim I've ever filed. Very unsatisfactory.

I purchased this plan in November 2019 for the entire cost of my trip. On February 20 I filed a claim on line because no one would ever pick up the phone. I stayed on line for hours. During this time I was very persistent and continued to follow up with trying to get refunds from the carriers and all vendors, was able to receive refunds on my own. However, some companies would not refund any money. I continued to try and contact C&F thru emails and by telephone and one day actually got someone on the phone who claimed to to be a supervisor. Went over everything with her and she required additional documents of which I had previously sent multiple times. I waited months for any answer. I emailed and called this person and it always went to voice mail. I left lots of messages and never received even one response.

I finally reached out to NYS Dept of Finance who licensed this company. Within days of filing a claim with the state the were sending me my settlement.
It took filing a claim t with NYS to get a refund. Too bad that they do not send you a breakdown because they did not send the entire amount. Need to threaten to go back to state until they paid in full.
Will never use this company again.