John Hancock
Bronze
Fortunately, we didn't have to use any of your services. We almost did when they closed all the streets in Manhattan due to the bombs, then we would have missed our flight. But we left few hours before it all happened.
We will consider your services again for our next trip
Thank you
We will consider your services again for our next trip
Thank you
SAMUEL E. would
recommend this plan to a friend or relative.
John Hancock
Silver
We have used this several times fornis and our family and feel it is good coverage for our needs, especially when traveling out of country.
Ella B. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
No claim, no comment
Donald S. would
recommend this plan to a friend or relative.
John Hancock
Bronze
My small issue was handled well. Thank you.
Camille D. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
It's difficult to rate an insurance plan if you did not need to file a claim. I am thankful for that. I assume that this policy would have been adequate, had I needed to file a claim and that everything would have been handled appropriately.
KENNETH W. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I thought we might have to cancel our trip and when I called to discuss this, your rep was almost hostile by the thought that I might file a claim. Would not help me with details of coverage and would only email me claim form
Not very reassuring
Not very reassuring
Lorraine B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you had a negative experience when you were inquiring about the claims process. We have forwarded your comments to John Hancock. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jan 04,2018
John Hancock
Bronze
This was my first experience purchasing trip insurance and they made it a breeze. I had to call and speak with a representative who thoroughly explained everything to me. She then emailed me my options so that I could do further research. I was able to purchase a plan that worked best for me. I did end up filing a claim with John Hancock Insurance, and they walked me through everything step by step. It took a bit to get the claim resolved, but it was not outside of the time frame they had given me. I highly recommend this company!
Amanda W. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I have found it is a good idea to insure trips. Even though I didn't have to file a claim, I had peace of mind knowing that if I needed to I could. Buying the insurance was easy. The reps at insuremytrip are very knowledgeable and helped me choose the plan that fit my needs. I highly recommend insuremytrip.
Dorothy M. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I hoped Cancel for any reason insurance would cover up to the time of the flight, instead of only up to 48 hours in advance.
Bevan D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
The dissatisfaction is the time cutoff for cancel for any reason. 48 hours beforehand. Would like to have the option to have until the time of flight. That's the main reason we got the insurance.
Bevan D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful