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Travelex
Travel Select
I went on a vacation and had some unfortunate medical issues. The emergency provider, On-Call is horrible and they bury you in paperwork instead of trying to help you.
TravelEx Claim Administration is no better. I filed 2 separate claims and provided all the documentation and now 1 month later I have not received any payment or information. I called to follow up and I was told someone would call me but noone did.
They did string me along, making partial payments until I persisted..
Finally 4 months later and several faxes and mailings later, the claim was settled, not exactly an easy process but I did get 95% of the claim reimbursed..
TravelEx Claim Administration is no better. I filed 2 separate claims and provided all the documentation and now 1 month later I have not received any payment or information. I called to follow up and I was told someone would call me but noone did.
They did string me along, making partial payments until I persisted..
Finally 4 months later and several faxes and mailings later, the claim was settled, not exactly an easy process but I did get 95% of the claim reimbursed..
Khalid A. would
recommend this plan to a friend or relative.
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"Thank you for reaching out to us on InsureMyTrip.com, we do appreciate you notifying us regarding the Claims Administrator and the Travel Assistance Company.
We review and process our clients’ claims with every consideration related to the details of the situation. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
Additionally, it is imperative for the Travel Assistance Company to obtain a completed medical report and fit to travel forms, prior to making safe travel arrangements.
Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.
If you have any questions, please feel free to email us at [email protected]"