Travel Insurance Reviews for Generali Global Assistance

I never went on the trip filed a claim with Doctors letter etc. No response from Global Assistance and they did nothing except kept my money to them. A scam do not use them.

Had all documentation including costs, penalties, and refunds. However, form from Royal Caribbean did not comply with their rules that it must say "cancellation" and it was difficult to get that information from cruise line. As a result, there was a 2 month delay between time submitted and check received.

I filed a claim for trip interruption, because I contracted Covid during my trip, and had to leave my tour. Generali denied my claim, because I wasn't sick enough to require treatment by a physician or medical facility (they require documentation of such). So I had a trip interruption, but Generali's policy is written in such a way as to deny my claim. Read the entire policy that you are purchasing, and make sure you follow it to the letter, or you will not be properly compensated by Generali.

Generali insisted that we could not receive reimbursement after cancellation due to a medical condition. The condition was a sudden increase in falls while walking that occurred around the beginning of May , end of April. The treatment needed was purchase and use of a cane, prescribed by a physical therapist. Doctor visit was not necessary, although we did follow up later with the doctor, after cancelling the trip. I consider the refusal of coverage to have been borderline fraudulent.

How are you supposed to make a claim
When no-one answers the phone, or responds to emails. I have sent 3 emails and called 5 times and not a single answer. This is unacceptable! I took this policy based on a Clark Howard recommendation, and if I can’t make a claim, then what’s the point!

I always buy travel insurance but first time actually filing a claim. Reps on the phone were really hepful and patient as I explained my situation and clearly answered questions about coverage, what claims I needed to file, etc. Due to family member's sickness, one person was unable to travel at all, and I had to delay my trip and join family a few days later, so I ended up filing both interruption and cancellation claims. Online claims process was pretty straightforward. Took me a litle while to gather all the paperwork but what they asked for made sense (e.g. MD note, proof of purchase, cancellation policy, etc.) It took about a month to process my claims and they were both approved straight away, with $ deposited immediately to my accout via Zelle. After reading about horror stories of people struggling with their claims, I'm happy to report that it was a quick and easy experience for us.

I was surprised how quickly I received payment after filing a claim; which was met in full.
Unusually impressive.

My suitcase was delayed for 3 days - Generali plan covered the minimum items I purchased the first couple of days promptly

My experience with filing my claim was far from satisfactory. The customer service was impossible to reach and when they were reached, very poor service. I would not recommend this company to my worst enemy!
In the future I will consider that a reasonable price is no guarantee of hood service.

Filing a claim was difficult by uploading all 5 documents- required written proof of delay from airport which was time consuming; Got no response from Generali until I called- had to communicate via "chat" not a person; rep said they would forward my issue to a rep - which should not have been necessary to have to ask; finally got a response a week later after I called that they would be reimbursing us for hotel and extra night of parking. Received last email two months after flight was cancelled.