Travelex
Travel Select
I went on a vacation and had some unfortunate medical issues. The emergency provider, On-Call is horrible and they bury you in paperwork instead of trying to help you.
TravelEx Claim Administration is no better. I filed 2 separate claims and provided all the documentation and now 1 month later I have not received any payment or information. I called to follow up and I was told someone would call me but noone did.
They did string me along, making partial payments until I persisted..
Finally 4 months later and several faxes and mailings later, the claim was settled, not exactly an easy process but I did get 95% of the claim reimbursed..
TravelEx Claim Administration is no better. I filed 2 separate claims and provided all the documentation and now 1 month later I have not received any payment or information. I called to follow up and I was told someone would call me but noone did.
They did string me along, making partial payments until I persisted..
Finally 4 months later and several faxes and mailings later, the claim was settled, not exactly an easy process but I did get 95% of the claim reimbursed..
Khalid A. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Great coverage. My luggage was so badly damaged, it needed to be replaced before returning home. I purchased a new suitcase, submitted paperwork required and in a couple weeks was reimbursed. Excellent service.
Barbara S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
This is the fourth year in a row that we have insured a trip through Travelex. Their prices were fair with good value and, when BA lost our luggage, they reimbursed us promptly for the personal items we had to buy as replacements.
Maryanne S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
When I saw that I had an eye infection, I called Travelex and asked for an ophthalmologist. I was told they would get back to me and that it might take 6 hours. I was surprised that there isn't a list for all major cities of doctors that can be used. I didn't get an email until June 28th, the day we were leaving on our cruise! I knew this infection would only get worse as I have had one or two previously. I'm glad I checked with a pharmacist who told me I could go to the Walk-In Clinics in London or see a private doctor. I thought all Walk-In Clinics were like the U.S. so I went there. Short story, Walk-in Clinics in England are staffed by nurses who gave me the name of an over-the-counter medicine. I turned my claim in to my insurance company first, who refused payment. Travelex did set me up with a claim # and had emailed me the forms. I then turned in the claim with the proper supporting documentation and it was paid very quickly.
Barbara D. would not
recommend this plan to a friend or relative.
6 of
9 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
Have always purchased Travelex insurance plans for all of my cruises. It is one of the few companies that includes children at no extra cost and is a primary insurance policy. We had to file a medical claim once and the process was smooth without any hassle. Have already recommend to family and friends.
Shu Sum C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Select
It is less money than travel companies and provides more medical coverage than most for seniors. My friend and I had never missed a trip, but both had medical problems this time, and we were promptly reimbursed for airfare.
Janet H. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
The customer service with this company was excellent. I had a claim. They were courteous and very prompt with responses. The only reason I gave them 4 stars is that they do not consider airport parking a necessary expense when your travel is delayed. I disagree. If I have a vehicle parked at an airport while I am traveling, and can't get back to it at the planned time, in other words - delayed, then, it is an extra expense that I would not have incurred if I had arrived at the airport as planned. In my opinion, my one day of extra parking should have been covered in the delayed coverage.
Sheila S. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
After I filed the claim they responded very quickly with a check. The only thing I didn't like was there was no interim correspondence such as they had received the claim, etc. They denied part of the claim but never sent a letter stating why. However, when I emailed them asking for a reason they reviewed it again and sent an additional check.
Jill H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
I called Travelex and spoke with a customer service rep who immediately emailed the necessary form and it was simple to complete. Check arrived with a fairly reasonable time. No problems!
Michael C. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Travelex
Travel Select
Travelex did cover a large amount of our claim and were responsive to requests for clarification. That said, the process was very cumbersome. We filled out pages and pages of paperwork to process the claim, which took months, and then they mailed us a check with no explanation. The process was certainly not easy, nor simple, after experiencing an incredible trauma on vacation.
Robert M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that the large majority of your claim was covered. However, we are sorry to learn that you were dissatisfied with the claims process. Typically, Travelex claims department has a reputation for being fair and prompt. In the future, please reach out to InsureMyTrip and request a customer advocate. Our customer advocates can assist customers with submitting claim documentation, and can attempt to expedite the claims process.Mar 18,2015-
AndyK
Thanks to Zac for his advice on contacting a customer advocate.Jan 31,2016
-
"Thank you for reaching out to us on InsureMyTrip.com, we do appreciate you notifying us regarding the Claims Administrator and the Travel Assistance Company.
We review and process our clients’ claims with every consideration related to the details of the situation. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
Additionally, it is imperative for the Travel Assistance Company to obtain a completed medical report and fit to travel forms, prior to making safe travel arrangements.
Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.
If you have any questions, please feel free to email us at [email protected]"