Travel Insurance Reviews for Travelex Travel Basic

This plan did not require processing the claim through our personal health insurance; thus, we submitted our request for reimbursement of medical expenses incurred on our trip directly to Travelex. Our claim was approved and we eventually received our refund.

During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.

I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.

The process was seamless. Submitted all my receipts for surgery in Solvenia and the daily wound care as we traveled for the next 12 days, not being sure what I was submitting as they were from 3 different countries and currencies. The whole amount submitted was paid without a question in three weeks time.

Unfortunately, for the first time in 30 years I had to file a claim when I fell and was unable to leave on my trip. Claim application was sent immediately with clear directions for filing, and the refund was issued promptly with no hassle. Will use them again and recommend highly. Thank you Travelex!

We had the almost unbelievable misfortune to have two, count them 2, 24-hour travel delays on this trip: one going, and one coming back. If something like that happens to you, be sure to save every piece of paper you get: old and new boarding passes, original itinerary, etc. You will need them to file a claim. The company was great. They paid the claim promptly and with a note that said: "It has been a pleasure to be of service."

My trip was interrupted by an injury. My claim was handled promptly.

Claims process was very easy and the claim was processed very quickly.

We had a wonderful Caribbean vacation on the Jazz Cruise. It was only marred by the theft of my purse when I had left it unattended for a short time. My camera and several other personal items were stolen--thank goodness I left my cash and credit cards in the room safe! A Travelex representative gave me instructions on how to report the loss, and the value of everything (except prescription sunglasses) was promptly processed and refunded to me. Thank you Travelex!

Two days before my scheduled departure for Italy I injured my knee and was unable to travel. I filed a claim and three weeks later there was a check in my mail box for the entire amount.

My wife had to go to the medical center on our cruise ship. Treatment and medicine totaled $148.00.
We submitted a claim on Feb. 7 and received a check for the total cost in two weeks. No questions, no problems and fast response.
We will buy a policy from Travelex again.

Our cruise was extended because of a hurricane and we missed our original flight home. We returned a day later on a different airline and from a different city. The plan payed the cost of the new tickets...no problems.