Travel Insurance Reviews for Nationwide

Had to cancel trip for medical reasons after final payment and claim was processed promptly. Highly recommend this for future cruises.

Good coverage from a name you can trust!

We have been buying Nationwide coverage for our cruises for several years. Finally had to make a claim for the first time and we were satisfied with the handling of our claim.

Purchased plan to be reimbursed for cruise ports if missed. Plan did not cover this and was I not given the proper information before purchasing the policy that this was not covered. Very disappointed. Will purchase future policy with another company that has covered this in the past.

Had to cancel because of wife's injury. Nationwide covered full amount of loss without hassle.

The cruise I was going on substituted one island for a different one. The insurance I bought covered change in itinerary and the claim was paid. Took a little while, but the agent was very helpful in letting me know what documents I would need. Highly recommend.

Don't purchase this cruise insurance. My cruise was cancelled because the ship was damaged. I submitted a claim to recoup flights and hotels, insurance company has sent me in circles for months and does not want to pay up.

I unfortunately did have to cancel my trip due to a persistent leg tendon and nerve injury. It was an active hiking and bicycling trip, and I canceled my trip before the final payments were due for the organized tours. My doctor would not sign off on the form saying I was unfit to travel because of the limited wording of the question -- I clearly could get on an airplane, although I could not complete the trip I had planned. Initially Nationwide denied my claim, but I sent back an email again explaining that I did not want to cancel my trip but could not do the trip I had planned. (As required in making a claim, I had submitted itineraries for the guided portions of my trip). My doctor agreed that I could not complete the trip, as he indicated in a written statement, even though he would not check the box saying I was unfit to travel. Frankly, I did not expect my email to change anything; but, much to my surprise, I received an email response in less than a week saying that my claim had been sent to appeals and Nationwide would be sending me a check for my claim. It took some work getting to this result. It is small consolation, as my injury months later is just slowly getting better, but ultimately Nationwide made a fair decision. For that I give the company 5 stars.

My claim was for medical trip cancellation and was essentially ignored for a number of weeks, even after repeated calls. They used a technicality to avoid reimbursement for airfare. They eventually reimbursed for the expenses of 2 hotel nights and the trip deposit and an airline administrative fee, but it took on the order of two to three months. There claims process is by paper form.

Filed a claim for luggage lost by the airline. Nationwide paid the full amount for the delay AND the loss. Very happy! Would buy Nationwide again.

But, keep in mind: 1) You need receipts for the items that were lost in your luggage! Buying online (like Amazon, REI...any site that keeps purchase records) helps a great deal here. 2) It takes a number of months to file claim and receive payment. First must get airline confirmation that it's lost, then file claim with airline, then with Nationwide. 3) Keep boarding passes, luggage receipts, airline lost baggage paperwork...you'll need it all. Do all this and the claim was relatively easy.