Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold

I initiated a call to your office, January 19, to find out what was happening with my claim. I gather from the person I spoke with that my paperwork was received on January 8, that a letter of denial was available on January 15 and still sitting in your office on January 19. Finally I called and only after I said I had not heard anything, did they tell me a letter had been written several, days prior, was actually sitting in their office, and would be sent...another two weeks went by. The exact same thing happened when I sent the letter of appeal...no letter at all in response..I called and they said they had denied the appeal but still today I have not received a letter stating the reason why. I will never use Insure my Trip/Seven Corners again nor advise my clients to do so...a terrible lack of communication, not once but twice.