We are only showing ratings that have a written review.
AIG Travel
Travel Guard® Preferred
I had no reason cancelation clause and your agent kept asking me for reasons and proof for my trip being canceled. And to only refund 50% of my trip cost left me in the red. I used another insurance company for my trip to Europe this summer and had my train passage interrupted in France. I had to make airline reservations to complete my trip, and the other company refunded my airfare in full only asking for proof of train cancelation and the cost of airfare. While your company took over a month to send me a refund, this company resolved the issue in two days.
Stephen B. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
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Angie
Documentation confirming cancellation penalties is required, however CFAR is truly cancel for ANY reason and additional information regarding the reason for cancellation is not usually necessary. This information is required if/when the reason for cancellation falls under a covered Trip Cancellation peril listed within the Policy of Insurance. If the reason is not covered under the base plan, and is being reviewed under CFAR instead - additional proof of reason for cancellation should not be requested. As such, I apologize that you were asked for additional documentation for a CFAR claim. I’ve sent your claim to Claims Management so that coaching can be provided. I’m glad to hear your claim was paid, and again apologize for the inconveniences along the way. I hope you will give us another chance to exceed your expectations, and consider Travel Guard insurance for your next trip.Dec 04,2023
AIG Travel
Travel Guard® Essential
Trip did not have the promoter ran off with the money two days before the trip left. I called the insurance report it would happen I was told by the agent edit with a 14 day grace. Period so I can couldn’t make a claim.
Michael R. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Deluxe
Lucky I didn’t get to use it but felt very comfortable with AIG travel .
omar e. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Silver
Perfect plan for the value!!
ken s. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Unfortunately, I had to use my insurance. I had a great customer service experience, and had the reimbursement made in time. I highly recommend this company. Will use again, for sure.
CARLOS F. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Basic
I was fortunate not to have used it for this trip but I have used them in the past with very good service and outcome.
Anays S. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Basic
An excellent coverage plan for a stress free vacation. Will use again for all my trips.
Lisa K. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Flight Guard
Great piece of mind for a reasonable cost
Daniel B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard MedEvac Plan
I appreciate how easy it was to review, select, and purchase travel insurance. Language was clear. At one point, I discovered that my cruise itinerary had changed, and it was easy to call and learn from a representative how to make an itinerary change online.
David D. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard MedEvac Plan
A very comprehensive plan at a reasonable price. The APP is a particularly attractive feature that would be very helpful tool when faced with a medical emergency or illness.
John H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful