Travel Insurance Reviews for WorldTrips Atlas International

Hi Michael. Thank you for providing feedback and we apologize for the cumbersome process. We’re actively working to make improvements to our internal processes and our online member portal to help prevent situations like this occurring in the future.

After advising the insurance provider on this review, Tokio Marine HCC (TMHCCMIS) contacted the insured. One of the insureds had a medical emergency for which TMHCCMIS paid the air ambulance bill. However, in order to determine if the medical bills were covered under the policy, TMHCCMIS needed additional information from the insured, so they reached out directly to the insured to obtain this information.

We also received the following update from the insured:

"Just to follow up on previous complaint about the insurance I purchased. I realize you are the broker and not the actual insurer.

But finally after 7 months they have reviewed my case and agreed it was handled wrong. They will be reimbursing me for the portion they denied earlier for cost to be at bed side. They agree that they will pay the cost of the onboard medical (they just need a copy of my insurance denial), and will reimburse me for my out of pocket medical expenses for 2018 and 2019.

Although I am grateful for that at a time when my husband was literally hanging to life and supported 100% on mechanical life support and now on heart transplant list is not when you want to fight these battles.

At least the company is using my situation for training on how to manage and what they do for such extreme cases as ours."

Thank you for your continued feedback. Although we are pleased to hear that HCC has paid your claim, we regret to hear that you had so many issues with this claim while going through such a critical time. We wish you and your husband best wishes for the new year.