Travel Insurance Reviews for International Medical Group iTravelInsured Travel LX

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Filed claim
By
on
for a trip to Panama. Panama.
The trip included a
cruise
tour
International Medical Group iTravelInsured Travel LX
We had several medical claims for illnesses during our cruise. I submitted the claims two months ago and waited three weeks for International Medical Group to respond, at which time they demanded more documentation. The requested additional documents were identical for all of the claims, so I submitted them all together. After another month-long delay, IMG now has summarily denied one of the claims, referring in an email to an attached letter explaining the reason, but there was no letter attached to the email. IMG's website doesn't list all of our claims, so I don't even know which claim was denied. I still haven't heard about the remaining claims. IMG makes it easy to pay for the policy, but submitting the claims and jumping through the ridiculously bureaucratic claim process has been extraordinarily cumbersome and opaque.
Leland F. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.

    Jun 18,2024
By
on
for a trip to Panama. Panama.
The trip included a
cruise
International Medical Group iTravelInsured Travel LX
I have purchased this particular plan for several different trips. When I fill in the parameters that matter to me for travel insurance, IMG LX invariably surfaces as the best choice, and at a competitive price, too. If I ever do have to file a claim, I hope we would be well-covered and well-treated by IMG.
Yvonne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Panama. Panama.
International Medical Group iTravelInsured Travel LX
It took some time and effort to submit the claim and answer their questions, but I am very happy with the result.
thomas b. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Panama. Panama.
The trip included a
cruise
International Medical Group iTravelInsured Travel LX
Fortunately we did not need to put in any claims. The policy was robust and gave us peace of mind knowing that if there were COVID issues we would have had coverage for the expenses.
Daniel O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Panama. Panama.
International Medical Group iTravelInsured Travel LX
I didn't fall down and break anything, so I'm good.......
Frank W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Bailey Foster
    International Medical Group
    Photo
    Whether you were dancing or walking down the street – we are glad to hear that you were not injured, but had you fallen we would have been there for you.
    Nov 30,2017
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