We are only showing ratings that have a written review.
Travelex
Flight Insure Plus
I have used this particular business everytime a member of my family travels overseas or stateside. I am very impressed with the prices and commitment this company states. Keep up the good work.
IRENE B. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Due to covid-19 outbreaks, my trip was cancelled by the airline and resort. Travelex denied my trip interruption claim. Other than the fact that it took 3 months for them to get back to me (after multiple inquires) but I was looking for a credit towards a future trip - not necessarily a refund. Nowhere was I given that option that BTW my traveling friend who used another insurance company was offered. I will NOT be using Travelex again!!
Sophia W. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Travelex
Travel Basic
Fortunately, didn't have occasion to use, so have no way of rating it.
Elmer N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I will use it for another trip
Ronald G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
This policy gave me the peace of mind because it provided excellent coverage at a reasonable price.
William H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Very good thank goodness I no have to used
Rosa V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
We lost our home in the California wildfires and the many loops they put us through to try and create paperwork we did not still have as it was burnt in the fire was so very distressing to us. There was little to none empathy from the company. They made us feel that we were not being truthful with them. Will never use Travelex again and will be passing the poor service that we received to all our friends and family.
Lynda A. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
-
Carol
Thank you for taking the time to submit your review. Travelex has responded to your review as follows:
"We want to thank you for taking the time to voice your concerns and we are sorry to hear about your home being burned in the California wildfires.
Please keep in mind that insurance is highly regulated. In order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions, as listed in the plan purchased. Once all documentation was received, the Claim Representative promptly assessed the claim and payment was released on November 20, 2017 (within 6 days). We have confirmed that both checks were cashed in December 2017.
If this information is not accurate, and you did not receive and cash the checks please contact the Claim Administrator at 1-866-968-2061, Monday-Friday, 7:30am-7pm CST."Jan 03,2018
The trip included a
cruise
Travelex
Travel Basic
We felt better having the Travelex Travel Basic insurance, although we luckily did not need to use it.
Barbara A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
Glad to have the insurance, as things were touch and go for a while.
Carolyn B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Claims process was very easy and the claim was processed very quickly.
Jean R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Please see the response from Travelex:
"Thank you for taking the time to express your concerns on InsureMyTrip.
Berkshire Hathaway Specialty Insurance Company is the Claim Administrator who handles all claims questions and requests, and they are unable to assist you with a Date Transfers on the policy.
We are happy that we were able to offer and finalize a Date Transfer, which will enable you to reuse the policy for a future trip.
Please contact our Customer Solutions Department at [email protected], with the new dates as soon as you have them.
Thank you again, and we look forward to insuring your future trip.
Kind Regards,
Amber"