The trip included a
tour
Travelex
Travel Basic
Glad I had the plan and would definitely use Insure My Trip again. Thanks!
Sylvia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
I always buy insurance, but it was the first time I filed a claim so wasn't sure what to expect.
Want to say that I highly satisfied with the way claim was handled and processed. Timely processing and great customer service.
Thank you!
Want to say that I highly satisfied with the way claim was handled and processed. Timely processing and great customer service.
Thank you!
Anna V. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
unfortunately, I had to cancel my trip to Germany because of my husband's medical issues. The process of receiving a refund was straightforward and reasonable as far as the documentation was concerned. The ticket was refunded in an expedient manner. I was extremely pleased how this whole situation was handled. As a matter of fact, I already had sent an E-mail to the claims' department to thank them for the excellent service I received.
Christine Elisabeth S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Travelex
Travel Basic
I have always purchased travel insurance, however this was the first time I actually had to use it. Travelex provided me the best plan for an affordable price, and covered my claim fully. I would recommend this company without reservation!
Denise M. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I had to unexpectedly file a claim last year when my trip was canceled because my friend was diagnosed with cancer. The company processed the claim promptly with no questions asked. It is very straightforward to process the claim.
M M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Travelex
Travel Basic
Had to make a claim for travel delay and they covered all of my requests. Will buy again.
Sergei S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
My claim was approved and paid promptly. Documentation was easy to provide. The insurance did exactly what it was supposed to. I would buy it again.
Perry B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Basic
While I've purchased trip insurance for many years, this is the first time (thankfully!) I've had to make a claim, thanks to Hurricane Dorian. Easy online claims process and very quick response.
Deborah S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
Unfortunately, my wife experienced a potentially urgent medical issue during our trip, causing us to leave our tour group activities for a full day while seeking medical treatment. Berkshire Hathaway (the underwriter for the plan) processed our claim for out-of-pocket expenses (taxis', busfare, and additional meal costs) plus the pro-rata value of a full day of the tour (for both of us) in a "no questions asked" and very prompt manner. (Because we were in the UK's National Health System, no medical expenses were incurred for doctors visits or medications). I would definitely purchase the policy again.
Robert M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.
Your travel insurance provider, Travelex, responded with the following:
"Thank you for taking the time to post about your experience on InsureMyTrip.com
We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.
It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.
On page 5 of the policy details there is an explanation related to Trip Interruption, which states;
… the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)
On page 7 under the Medical Expense Benefit, the policy details outline the below;
The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.
Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.
That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber"