Travel Insurance Reviews for WorldTrips Atlas International

This company is ridiculous and soooo shady. Just check out the other reviews.
They look like reviews made by bots/ai and they give 5 starts all the time.

In reality this company is a fraud absolutely.


First of all they have zero costumer service, zero. They don't reply to emails or messages sent to them. Then, the whole claim process is ridiculous. After you submit the claim, there's zero communication. Nobody tells you what happened. I mean, how difficult is it, to send an automated message to your email address?? Like (Claim outcome finalized) They can't even do that. You have to manually login yourself and check the limbo that's their website.

Then about the cover. WOW.

This is my first policy ever with this company. They checked my papers for 7 days, then they denied.
Without even reaching out to me, not one email, not one phone call nothing. They are not even specific about why the claim was denied.

According to them, in their final claim document. It says" Claim denied, reason, " Unable to contact the hospital, or to confirm that the insured was at the hospital".

What? Are you kidding me??? I bet they called the hospital once, nobody answered and that's all, close the claim. This is ridiculous. Also nobody ever tried to contact me. I could supply more documents if needed.

But, they outright denied the claim, and that's all.


This company is a joke, stay away from them. Literally they offer zero coverage.


Absolutely horrible experience with them.

What an awful company. They got zero customer service, and I don't think they care at all.
Their attitude is just whatever.

So, I've got a claim back in October. I submitted it to them in early November.
2 months later, I hear nothing from them. I had to login myself to their messy website.
There's zero communication from them. Zero.

So I logged, in, went to the claims section, and there's t he PDF with the claim outcome PDF.
I click on it. and what does it say? Denied! I had minor medical expenses under 900 USD.

In their reason for denying the claim says, " We could not contact the hospital to confirm the expenses." Are you kidding me? I'm sure they called the hospital once, and that's all, denied the claim.

By the way in two months, nobody contacted me, not even an email, or even a notice of anything.

It's absolutely ridiculous.

Stay away from this fraudulent company!

Awful company.

They have zero customer service. Zero.

So their claim procedure, takes like 2-3 months.

Then after that, they don't even inform you the result. You have to manually login yourself to their website , which never works.

On top of all that, they also never settler their claims.

They must have a 10% settlement rate or something.

Absolutely awful. Not recommended.

Awful insurance company.

They have zero customer service.
Their website is awful and doesn't work.
It's even almost impossible just to register on their website and to even login.

Then the claim process is hell, and when they finally come to a conclusion for a claim, they literally don't even inform you. No message, no email, no phone call. Nothing.

Absolutely the worst of the worst.

The best plan ever

Very dissatisfied with this insurance company.

I submitted a claim over 4 months ago. For an illness while traveling. Costs under 900 USD.
Okay... so I submitted the documents. I'm waiting for months, then finally they come to a conclusion and issue a settlement. Okay....

So, I login to see the details, and when I see the final settlement, they issued me a check.
What? I'm based in Europe, there's no way for me to cash a USA check. But the problem is, when I submitted the claim, I very clearly asked for a wire, and I wrote down my bank details, there in the form.

Okay, so I contacted them, and for over 40 days, they keep ignoring me and so far they don't want to issue a wire.

???? Is this some kind of clever way to not pay settlements?

4 months total in waiting and they still can't deal with my claim.

I'd say try other insurance companies, definitely not this one.

Was unfortunate that I had to file a medical claim, the process took a little bit but overall was very smooth and was reimbursed for my doctor visit during my trip.

The claims process with WorldTrips is very difficult and cumbersome. They take several weeks to respond for any type of communication or after submitting more documentation. Their online portal is not very user friendly and is in need of an update.

really good insurancd

I had a heart attack in Costa Rica in May this year. While in the ER in San Jose CR I called the insurance company. I was interrogated instead of helping me while in pain ready to be operated on. I gave them Doctors info and Hospital info. I did not get the surgery they stabilized me to return back tothe USA. 4DAYS in tha CR Hospital. Bills added up I get home and no body called me I called them. Sent all pertinent information Then they Denied my claim. Reason Pre existing conditions.
I will never use a company that isn't in the USA. Also I am telling all my surfing groups that I travel with to NEVER USE YOUR COMPANY