The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Half way through my trip, I decided to extend my vacation. I waited on hold for a half hour before leaving a message to have someone contact me with information on what I needed to do to continue my coverage and no one ever called me back. I'd be hesitant to use this company in the future as I'm not sure if anyone would get back to me if I actually needed help. Thankfully, I had no issues on my trip and the insurance wasn't needed, but it was a bit frustrating being ignored when trying to give the company more business.
Jessica O. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
I had a very hard time getting the information I needed and there was not sufficient transparency about the costs. That makes this survey hard to answer. These were not issues related to the challenges of Covid which I know are many. It was a very frustrating experience and I was disappointed with both Nationwide and Insuremytrip.
Maureen S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
We unfortunately had to utilize our travel insurance plan due to an ATV accident on Moorea. We cannot express our thanks enough for all the help in coordinating our medical evacuation and other details. We will never travel without insuremytrip.com.
Thank you again!
Thank you again!
Shirley P. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
We purchased trip insurance that included trip cancellation. What a total waste of time and an obvious twisting of words by Nationwide to avoid paying a claim. This type of result is what gives insurance companies a bad name. I reviewed our policy in detail before filing our claim. Our cruise was cancelled by Holland America back in April due to Covid-19. This is the reply we received from Nationwide.
"Because the Coronavirus/COVID-19 is not one of the named perils listed in the plan, we are unable to consider this to be a covered claim. Regrettably, your claim does not qualify for reimbursement based on this reason"
Following the above statement, Nationwide lists what they do cover.... see below...
The policy you purchased provides the following benefits:
"Quarantine means Your strict isolation imposed by a Government authority or Physician to prevent the spread of disease. An embargo preventing You from entering a country is not a Quarantine"
Do you see the problem here? They are picking and choosing (spinning) what they will cover. The Govt prevented cruising due to the spread of disease, but because their verbiage doesn't specifically say Covid-19, it doesn't qualify.
What a crock of BS! I will be filing a complaint with the department of insurance. I will NEVER purchase travel insurance from Nationwide again. In my opinion, they stole money from me in selling me a policy that was worthless!
"Because the Coronavirus/COVID-19 is not one of the named perils listed in the plan, we are unable to consider this to be a covered claim. Regrettably, your claim does not qualify for reimbursement based on this reason"
Following the above statement, Nationwide lists what they do cover.... see below...
The policy you purchased provides the following benefits:
"Quarantine means Your strict isolation imposed by a Government authority or Physician to prevent the spread of disease. An embargo preventing You from entering a country is not a Quarantine"
Do you see the problem here? They are picking and choosing (spinning) what they will cover. The Govt prevented cruising due to the spread of disease, but because their verbiage doesn't specifically say Covid-19, it doesn't qualify.
What a crock of BS! I will be filing a complaint with the department of insurance. I will NEVER purchase travel insurance from Nationwide again. In my opinion, they stole money from me in selling me a policy that was worthless!
Cory R. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
I needed a "cancel for any reason" option due to a pre-existing condition. Nationwide provided one. Fortunately, I was able to make the trip!
Jane C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
I didn’t need to use the insurance but I’m always glad to have it in the event of an emergency.
Yvette S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
Did not have to make a claim so I cannot comment on that part of having the insurance. The Plan is pricey (they all are) but allows me to apply closer to my date of travel because the pre-x exclusion applies if the Plan is purchased before the FINAL payment is due, instead of within 14-21 days of the (usually refundable) deposit which could be a year or more before the trip. The benefits seem to cover all my needs.
Kenneth R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Fortunately we didn’t need to make use of the coverage
Ruth N. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
great customer service. extremely helpful in selecting a plan with just the coverage I needed.
Mary Ann S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Everything was fine, no claim needed. It covered everything we needed for the cruise. Good policy!
Carol B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
We thank you for your feedback. We hope you enjoyed your vacation.
The policy premium is generated by Nationwide and is based on the destination, the cost of your trip, the length of your trip, and the ages of the travelers.
If you have any further questions or concerns, please do not hesitate to contact our team of representatives by phone at 800-487-4722 or by email at [email protected].