The trip included a
tour
John Hancock
Bronze
The plan was reasonably priced with good coverage, though I did't have to use it.
VLADIMIR S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
We felt safe with our overseas trip insurance while visiting China. Luckily we had no issues however, the process on obtaining adequate coverage was easy and affordable.
Jude F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I didn’t have to use it but it gave me peace of mind
TINA M. would
recommend this plan to a friend or relative.
John Hancock
Bronze
We bought the insurance for hurricane coverage, ended up needing to leave a day early due to forecasted landfall of Dorian. Covered the unused night at the condo, the only loss of the trip.
MELISSA Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
When we scheduled our trip , we had purchased insurance through insure my trip with John Hancock. Due to unforeseen circumstances, we had to cancel our planned trip. I contacted the insurance company and they were very helpful in instructing me with the needed documentation and follow up, We are awaiting the refund which we have been told will be arriving shortly,
Mary-Jo F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I didn't need to file a claim so it's hard to know if your plan is satisfactory.
Kathleen G. would
recommend this plan to a friend or relative.
John Hancock
Bronze
A plan of this nature cannot be accurately evaluated until one needs to file a claim (that I didn't need to do) - so is a bit difficult to be objective about. However, the one interaction I had with Customer Service via phone was incredibly pleasant and painless. I would definitely consider purchasing this sort of plan from this company again.
Sundeep R. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Although we did not need to file a claim, it was reassuring to know we had coverage in the event something unforeseen came up. Having a contact number when traveling overseas brought a measure of security that was well worth the premium paid.
Dorothy M. would
recommend this plan to a friend or relative.
John Hancock
Bronze
We were sufficiently satisfied with elected coverage options and associated costs. Most importantly, we did not find it necessary to file a single claim; and, the “peace of mind” we experienced (knowing “not all would be lost” if we did encounter issues) was priceless. We felt that should we have needed to file a claim, a major agency would stand behind their product.
Linda N. would
recommend this plan to a friend or relative.
John Hancock
Bronze
My trip was in late May 2019. I filed the initial claim May 4, 2019 because one of the four couples in our group had to drop out. The form for me to fill out for the claim didn't arrive until 3 weeks later while I was on my trip. I replied to the mail saying that I would fill it out when I got back in town. 2 days after I got home, I got an email stating that the claim was canceled since I hadn't sent the form back. I sent the form back later that week. After not hearing anything for several weeks I called and was told that things were being processed and that they were on a 3 week backlog. I heard back, they asked for more info, I provided it, 3-4 weeks pass, they ask for more info, I provide it, 3-4 weeks pass, they ask for more info, I provide it, 3-4 weeks pass and I finally get a response that they would be mailing me a check. I received the check today, 4 months and 1 week after my initial claim. They fully paid the claim, but the timeliness is lacking. Also, they do not reply to email. The next time I buy travel insurance, which will likely be later this year, I will not buy it with John Hancock.
John J. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Sep 20,2019