The trip included a
tour
Generali Global Assistance
Premium
The first question really has no answer since I had no incidents during the trip.
The price and presumed coverage seemed reasonable compared with other companies plans.
The price and presumed coverage seemed reasonable compared with other companies plans.
Stuart F. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
It was easy to set up. Thankful that I didn't need to use it.
Ross B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
Staff were extremely helpful during the process and dealing with pandemic questions.
Kim L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I'm glad I did not need to make a claim.
Richard W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I traveled feeling secure knowing I had coverage for almost any problem that might arise. Happy customer!
Rebecca E. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Highly recommended. I had to file a claim and they were great about it.
Alanna P. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Premium
I had to file a claim because my plane had mechanical problems. which impacted my trip. Generali Global Assistance responded promptly to my claim and approved the claim. I always worry that that an insurance company will try to find a loophole in a claim to not pay and this was not the case. Highly recommended!!!
Debra P. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Generali Global Assistance
Premium
It is hard to say if the coverage was adequate because we didn't have to use it, we needed supplementary coverage because of Covid requirements to enter the country we were visiting. This is the first time we've needed this specific coverage. I found it a little pricey. Over $600 for 2 people for 8 days. I think the price varies in relation to how close you are to the travel date. I'm not sure why that would matter but, I got that impression. It was hard for me to select which coverage I needed because there is so much information. Luckily, I had a knowledgeable friend walk me through it after he purchased his. I also think its odd that when I came to the review page the question of , Did you file a claim? was already filled out, so they don't know if I was planning to file one. Maybe that option should be added. They also checked "yes" to say I would recommend them. While I would, I find that a bit presumptive.
Michael R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Gouge customers adding expenses and fees that other companies provide for free.
Imagine the PITA if one had to actually make a claim. Lots of other insurance choices. Avoid this operation.
Imagine the PITA if one had to actually make a claim. Lots of other insurance choices. Avoid this operation.
Daniel U. would
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please contact (800) 348-9505 or [email protected] with any additional questions or concerns."May 06,2021
Generali Global Assistance
Premium
It was comforting to know we had this coverage for our trip.
Sandra S. would
recommend this plan to a friend or relative.
Premiums are based on the cost of your trip, the length of your trip, and the ages of the travelers. These 3 factors together may present a higher premium if there is a larger trip cost insured, a lengthy trip, or the travelers are older.
We do have a lot of options for coverage on our website, so it may seem overwhelming. For this reason, we have licensed representatives available 7 days a week, via email, phone, or live chat. You can call us at 800-487-4722. Our representatives can direct you to a policy that will meet your travel needs, and we are all very knowledgeable about what plans will be best to meet travel requirements related to Covid-19. We also always recommend that you read the exclusions of a plan prior to purchasing, to verify that the policy does not exclude pandemics or epidemics.
The review page only has two options for the questions regarding whether or not you filed a claim, and whether or not you would recommend the company. While it does have to automatically default to one option, if that option doesn't apply to you, you would simply want to select the opposite radio button.