AXA Assistance USA
Gold
Did not have to file a claim but the plan was reasonably priced for the coverage that was advertised.
Benjamin B. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
HAVE USED FOR SEVERAL TRIPS... ALWAYS ORGANIZED AND I HAVE RECOMMENDED TO
OTHERS..
HAPPILY.. NO CLAIMS,,,!
OTHERS..
HAPPILY.. NO CLAIMS,,,!
George Dudley R. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
One of features of the AXA Gold Plan purchased was concierge services to assist with sights and events in places visited. Though I completed the request over a month before scheduled departure, I realized two days before that nothing had come through. Though the request was found and information provided in just a day, I would suggest other travelers watch to insure this feature is being fulfilled.
Glenda B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
This was the best policy we could find for the price. It was generous in its coverage, and we felt secure traveling knowing that we had it.
Jann L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AXA Assistance USA
Gold
Always extremely happy to NOT have to use the insurance! The only thing I would like to add is that I purchase the insurance specifically for attending an open water swimming event. They require us to have the extra insurance. European insurance offers coverage specifically for open water swimming. While the plan I chose ‘covered’ OWS it didn’t specifically say OWS. Just an observation from plans I looked at from Europe but being here in the USA, they wouldn’t cover me. Thanks for listening.
Holly M. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
We used this insurance three times in the past, thankfully,we never had to file any claim. It's just good to have a peace of mind that it is there if and when we needed it.
MAY B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
Once the claim got to the right organization, it was processed quickly and promptly. But the email address on insuremytrip.com for submitting a claim was wrong. After several months sitting with no action, the claim was denied (they didn't have the right policy documents), and then they decided it should have been sent to a different claims processor. Once it got there, everything proceeded smoothly.
Meryl M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
We apologize for the confusion in filing your claim. After you purchased your policy, American Modern Home insurance Company transferred their claims handling to another company. We apologize for not advising you in a more timely basis.Dec 15,2018
AXA Assistance USA
Gold
Very good,
Vimala K. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
a bit pricey
pierre m. would
recommend this plan to a friend or relative.
-
Carol
Comprehensive plans may appear "pricey" since premiums are generally based on the traveler's age, trip cost and length of trip. However, we do offer a wide range of products. In the future, you may wish to call us at (800) 487-4722 for assistance in quoting and purchasing a policy.Nov 07,2018
The trip included a
cruise
tour
AXA Assistance USA
Gold
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would
recommend this plan to a friend or relative.
Please feel free to call us at 800-487-4722 if you have further questions.