Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our plane was canceled and it took two days for United to rebook us to Iceland. We had trip interruption. The policy paid for just one of us, at $3,579 a person. Don’t know why we didn’t get the money for two of us. Would not recommend. We used them when we travel, but never filed a claim. They were terrible.
Jennifer A. would not
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Our Customer Experience Department would like to learn more about your review. Please email us at [email protected], so that we can further assist you. We hope to hear from you soon!Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Generali cancelled my insurance 5 days before departure. No reason given. The only thing good I can say about them is that they refunded my premium immediately.
Patricia P. would not
recommend this plan to a friend or relative.
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Angie
Thank you for your feedback, Patricia. We apologize for any inconvenience. Our records indicate that only the duplicate policy was cancelled, and you do have an active policy with us at this time. You should have received an email from our Customer Service team with additional information regrading your active policy. If you have any questions, please contact us at 800-348-9505 or via email at [email protected]
Sep 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since I didn't have a claim, I can't judge satisfaction, but it gave me peace of mind to have it.
Marcia B. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us.Aug 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Worst trip ever ... two day delay in departure, lost luggage, minor medical expenses due to flu ... Generali did a great job processing the claims and remuneration was quick. Would definitely use Generali again!
Clark M. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks for sharing your feedback with us.Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Not sure how to review something that I didn’t have to use. I do feel your company policies are less expensive but then I feel the industry is gouging the traveling public. Travel insurance has become totally necessary so we just pay the price.
Philip H. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your feedback and purchase!Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thankfully, I did not have to file a claim so I can’t provide information rating the claim process. However, I thought pricing was reasonable for what the plan offered and signing up for the policy was fairly easy. I received prompt communication on how to file a claim if I needed, received necessary contact information, and all the documents I needed outlining my chosen policy.
Kevin K. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
That's great to hear! we're thrilled Generali Global Assistance provided the outstanding service you deserved.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I haven't checked for available data, but I'm fairly certain most people never file a claim after a vacation. Most people don't get hurt while traveling. I already have adequate health insurance, so I believe additional insurance should be optional.
Ann F. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thank you for your feedback and your purchase. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available. Call us anytime at 800-348-9505.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I have never claimed so no idea how good the insurance is for claims
BALDEV S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use even before your next trip Just give us a call at 800-874-2442.Jun 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We didn't need to use the travel insurance, thankfully, but it was reassuring to know we had it if needed. The Generali Global Assistance Preferred plan provides great coverage at a reasonable price.
Russell M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We're grateful for your support and for your choosing us!May 22,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Since no claim was made (thankfully) it is difficult to assess. But the coverage terms were what I was looking for.
Philip B. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Mar 07,2024