We are only showing ratings that have a written review.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Having travel insurance gives peace of mind while traveling.
Barbara M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Didn’t need it- that makes it perfect !
Marilyn L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
took a long time to get processed and still didn't get everything i thought i would get. wanted duplicates of things I already gave them.
Leonard C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Everything was peaches and cream when the sales rep (Melissa) was taking my credit card for the full payment on day one. Of course, I wanted to take this trip, or I would not have booked it in the first place! When I developed severe medical issues that were well documented by two licensed physicians, I had to cancel any travel plans. When I filed my claim, IMG immediately began interrogating me like a hardened criminal! After more letters and forms completed by the doctors, they still spoke to me like I was lying to them!! They said that they usually took 30-45 days to review all claims. My case was documented, truthful and accurate……but they acted like if they ignore me long enough I might drop it and just go away. Only after weeks of my persistence, the claim was approved and THEN I was told it would be Two Weeks before they might pay me! Not a nice company to deal with!
Roger C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Sep 26,2023
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Didn’t need it, but it gave me secure feeling. Great price.
Timi R. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Never before have I felt comfortable traveling as I did recently on my trip to Iceland and seven other countries! I did not have a worry about the "what ifs" and thoroughly enjoyed traveling in the various countries.
I will never travel again in foreign countries without this insurance.
I will never travel again in foreign countries without this insurance.
Frances S. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
We did not have need to submit any claims as our trip went smoothly. Our interactions with the insurance provider prior to the trip were handled smoothly and politely.
Norman S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Bought trip insurance in May for wife and i for a 8/4/18 trip. Had to cancel 48 hours before leaving due to my wife injury. Took 48 days and more then 24 contacts after filing to get paid - usual response - "working on it, will expedite, will call you back (8 times, never did), claim approved and will be paid in 1-3 days ( on day 32) , claim size large takes longer, back office very busy to respond, etc."
Only after contacting InsuremyTrip (IMT) on day 42 did things start to move at IMG and a check was mailed 6 days later.
Stay away from IMG. Insuremytrip staff were very helpful and responsive but they should remove IMG from their offer lit.
Only after contacting InsuremyTrip (IMT) on day 42 did things start to move at IMG and a check was mailed 6 days later.
Stay away from IMG. Insuremytrip staff were very helpful and responsive but they should remove IMG from their offer lit.
avner p. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you for your review. We certainly hope that your wife has fully recovered from her injury and is doing well.
We appreciate your feedback on the claim process with International Medical Group and have shared your experience with the company who uses your comments to better improve their service.
Although it may have taken more than 42 days to respond, we are glad to hear that you received your check. Unfortunately, International Medical Group, as with many other travel providers, have a lengthier turnaround time during hurricane season in processing claims.
Please feel free to call us at (800)487-4722 if you have any questions.Oct 12,2018
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Fortunately, I didn't have to use the plan! All the documents were delivered as I expected and the price was competitive.
Elizabeth W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
The purchase was easy with all questions answered by a competent representative. Everything clearly explained. We did not have a claim, but the purchase of this plan put us at ease And without worry as we traveled with a family of four.
Mary V. would
recommend this plan to a friend or relative.